Ignite your customer’s journey to delight
Help customers reach goals faster, prevent churn, and strengthen your value.
You can’t improve what you don’t measure. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.
Quickly see customer health with powerful alert rules that automatically identify which accounts require attention. When did your customer last log on? How active is each user? Any open tickets? Are they behind on a payment? Instantly discover where your customers require attention.
Support at-risk accounts before they churn and always be prepared with everything you need to know about your customer’s health.
Underlying customer issues can fester for weeks, which is often too late. Reorient teams as time-killer firefighters to champions of customer delight with more alerts, workflows, and knowledge.
Move from reactive support to anticipating customer needs by capturing massive amounts of account data without compromising performance.
Easily manage key milestones in the customer lifecycle that impact your bottom line, such as churn, renewal, and expansion trends. Quickly understand the effectiveness of customer support programs in order to grow account usage and revenue.
Automate recurring account processes like onboarding, check-ins, and business reviews that prioritize and grow customer value.
Arm customer support leaders with key account trends that are critical to business performance such as product adoption, support effectiveness, and financial health.
Quickly understand where customers stand in meeting their goals and optimize support coverage in order to deliver customer delight!
“In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers.”
Total Synergy needed a comprehensive tool to help CSMs anticipate and resolve customer needs. With Freshdesk Customer Success, they were able to extend the team's capabilities in a scalable manner.
A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.
Wondering where to start? Our practical guide offers best practices and examples so you can focus on the right customers at the right time.
Sorry, our deep-dive didn’t help. Please try a different search term.