30-60-90 day plan for Customer Success

First 90 Days in Customer Success Management

7 min read

You’ve just become the founding member of the Customer Success team — congratulations! Your company is making a significant investment in helping customers derive more value from its products and services. Now you’re faced with the inevitable question: where to begin? This roadmap will outline what you should expect to accomplish in your first 90…

Customer Health Scoring: A Practical Guide

Customer Health Scoring: A Practical Guide

Have you ever been blindsided by a customer cancellation request? It’s a sinking feeling that Cust...