Boost Productivity with the Kanban Task View

Sunanda Jayanth on April 9, 2021. 3 min read

Customer success managers (CSMs) would have to be on top of all the time-critical tasks associated with the accounts and clients they handle. It always helps to have a well-synced list of task items requiring immediate attention to prioritize time and effort. While most customer success/project management tools come with a list of tasks to…

George Szundi on March 31, 2021. 4 min read

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....

Nikhil Mirashi on March 23, 2021. 3 min read

Coming soon: Churn dashboards in Freshsuccess

Churn is the biggest threat to growth for B2B businesses having recurring revenue models. Therefore,...

Brooke Goodbary on March 11, 2021. 4 min read

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...

Brooke Goodbary on February 16, 2021. 5 min read

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...

Praveen Rajaretnam on January 29, 2021. 2 min read

Create and Track Expansion Opportunities with Deal...

Customer success teams have two key priorities. The first one is protecting revenue (i.e, reducing...

Praveen Rajaretnam on January 5, 2021. 2 min read

Deprecation Announcement: API switching to Daily A...

On January 31, 2021, we will be deprecating the ability to send account metrics to Freshsuccess at a...

Praveen Rajaretnam on September 24, 2020. 5 min read

Coming Soon: Deliver Measurable Results with ‘Su...

We have been working closely with our customers these last few months to add brand new functionality...

Praveen Rajaretnam on September 9, 2020. 2 min read

Security is our top priority: Announcing SOC 2 Com...

At Freshworks, we are committed to building and maintaining trust by delivering the highest standard...

Brooke Goodbary on June 25, 2020. 7 min read

First 90 Days in Customer Success Management

You’ve just become the founding member of the Customer Success team — congratulations! Your ...