Coming soon: Track Success Goals’ performance with a brand new dashboard

on September 13, 2021. 4 min read

In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes — tracking activities, product usage, engagement, satisfaction— the list could go on.  It’s true; customer success is grounded in analytics. We use data from the real-time monitoring of customer behavior to provide “contextual inputs.” We then drive company-wide adoption of…

What is Customer Success Enablement?

What is Customer Success Enablement?

From launching new accounts to helping existing customers achieve their goals and securing renewals,...
Feature Updates: New, Improved Ways for Coherent Segmentation and Customizations in Goals

Feature Updates: New, Improved Ways for Coherent S...

At Freshsuccess, we’re always looking for ways to remove friction from a customer success manager...
How to Segment for Customer Success

How to Segment for Customer Success

Your segmentation strategy needs to be tailored to your unique customer base and resources so you ca...
Coming Soon: Efficient meetings management with Touchpoints

Coming Soon: Efficient meetings management with To...

The true value of the customer success function is having a strategic relationship with customers, u...
Crafting a Customer Success Job Description

Crafting a Customer Success Job Description

Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...
Customer Success Metrics : How do you measure Customer Success?

Customer Success Metrics : How do you measure Cust...

The customer success function aims to deliver continuous value and support at every step of the cust...
Feature Update Announcement: Alerts Module Enhancements

Feature Update Announcement: Alerts Module Enhance...

Over the past month, we’ve been hard at work delivering several enhancements to the Alerts feature...
Boost Productivity with the Kanban Task View

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
Fundamentals of SaaS Customer Onboarding

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....
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