How to segment for customer success

Sunanda Jayanth on June 16, 2021. 4 min read

Your segmentation strategy needs to be tailored to your unique customer base and resources so you can boost adoption, minimize churn, and maximize expansion revenue Segmentation divides your customer base into groups of customers with similar needs so that you can deliver services that are most appropriate for each segment and maximize retention and expansion…

Nikhil Mirashi on June 4, 2021. 3 min read

Coming Soon: Efficient meetings management with To...

The true value of the customer success function is having a strategic relationship with customers, u...

George Szundi on May 26, 2021. 5 min read

Crafting a Customer Success Job Description

Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...

George Szundi on April 30, 2021. 5 min read

Customer Success Metrics : How do you measure Cust...

The customer success function aims to deliver continuous value and support at every step of the cust...

Sunanda Jayanth on April 13, 2021. 4 min read

Feature Update Announcement: Alerts Module Enhance...

Over the past month, we’ve been hard at work delivering several enhancements to the Alerts feature...

Sunanda Jayanth on April 9, 2021. 3 min read

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...

George Szundi on March 31, 2021. 4 min read

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....

Nikhil Mirashi on March 23, 2021. 3 min read

Coming soon: Churn dashboards in Freshsuccess

Churn is the biggest threat to growth for B2B businesses having recurring revenue models. Therefore,...

Brooke Goodbary on March 11, 2021. 4 min read

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...

Brooke Goodbary on February 16, 2021. 5 min read

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...