Customer Success Metrics for SaaS companies - Freshsuccess

Customer Success Metrics : How do you measure Customer Success?

George Szundi on April 30, 2021. 5 min read

The customer success function aims to deliver continuous value and support at every step of the customer lifecycle journey – from onboarding, engagement, renewals and beyond. There are a number of ways to measure customer success with metrics to track performance of your teams, health of your accounts and loyalty of customers. How do you…

Sunanda Jayanth on April 13, 2021. 4 min read

Feature Update Announcement: Alerts Module Enhance...

Over the past month, we’ve been hard at work delivering several enhancements to the Alerts feature...

Sunanda Jayanth on April 9, 2021. 3 min read

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...

George Szundi on March 31, 2021. 4 min read

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....

Nikhil Mirashi on March 23, 2021. 3 min read

Coming soon: Churn dashboards in Freshsuccess

Churn is the biggest threat to growth for B2B businesses having recurring revenue models. Therefore,...

Brooke Goodbary on March 11, 2021. 4 min read

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...

Brooke Goodbary on February 16, 2021. 5 min read

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...

Praveen Rajaretnam on January 29, 2021. 2 min read

Create and Track Expansion Opportunities with Deal...

Customer success teams have two key priorities. The first one is protecting revenue (i.e, reducing...

Praveen Rajaretnam on January 5, 2021. 2 min read

Deprecation Announcement: API switching to Daily A...

On January 31, 2021, we will be deprecating the ability to send account metrics to Freshsuccess at a...

Praveen Rajaretnam on September 24, 2020. 5 min read

Coming Soon: Deliver Measurable Results with ‘Su...

We have been working closely with our customers these last few months to add brand new functionality...