Coming Soon: An Upgraded Touchpoints Experience!

Sunanda Jayanth on March 9, 2022. 3 min read

We did a lot of listening to our users and went back to the drawing board with a few good ideas — our goal was to improve the adoption of the Touchpoints feature and incorporate all of the insights we gathered. Conceptually, the Touchpoints feature is a big win for customer success teams. With the…

Sunanda Jayanth on November 16, 2021. 5 min read

How the “lifestyle engagement framework” h...

Customer success is all about building a consultative partnership with your customers. Ensuring cust...

Sunanda Jayanth on October 8, 2021. 6 min read

Run value-based business reviews with Freshdesk Cu...

How to head into Quarterly Business Review (QBR) meetings with clear plans to hit your most ambitiou...

Sunanda Jayanth on September 13, 2021. 4 min read

Coming soon: Track Success Goals’ performanc...

In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes —...

Brooke Goodbary on August 5, 2021. 4 min read

What is Customer Success Enablement?

From launching new accounts to helping existing customers achieve their goals and securing renewals,...

Sunanda Jayanth on June 28, 2021. 4 min read

Feature Updates: New, Improved Ways for Coherent S...

At Freshsuccess, we’re always looking for ways to remove friction from a customer success manager�...

Sunanda Jayanth on June 16, 2021. 4 min read

How to Segment for Customer Success

Your segmentation strategy needs to be tailored to your unique customer base and resources so you ca...

Nikhil Mirashi on June 4, 2021. 3 min read

Coming Soon: Efficient meetings management with To...

The true value of the customer success function is having a strategic relationship with customers, u...

George Szundi on May 26, 2021. 5 min read

Crafting a Customer Success Job Description

Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...

George Szundi on April 30, 2021. 5 min read

Customer Success Metrics : How do you measure Cust...

The customer success function aims to deliver continuous value and support at every step of the cust...