Sunanda Jayanth on October 8, 2021. 6 min read Run value-based business reviews with Freshdesk Cu... How to head into Quarterly Business Review (QBR) meetings with clear plans to hit your most ambitiou...
Sunanda Jayanth on September 13, 2021. 4 min read Coming soon: Track Success Goals’ performanc... In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes —...
Brooke Goodbary on August 5, 2021. 4 min read What is Customer Success Enablement? From launching new accounts to helping existing customers achieve their goals and securing renewals,...
Sunanda Jayanth on June 28, 2021. 4 min read Feature Updates: New, Improved Ways for Coherent S... At Freshsuccess, we’re always looking for ways to remove friction from a customer success managerâ...
Nikhil Mirashi on June 4, 2021. 3 min read Coming Soon: Efficient meetings management with To... The true value of the customer success function is having a strategic relationship with customers, u...
George Szundi on May 26, 2021. 5 min read Crafting a Customer Success Job Description Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...
George Szundi on April 30, 2021. 5 min read Customer Success Metrics : How do you measure Cust... The customer success function aims to deliver continuous value and support at every step of the cust...
Sunanda Jayanth on April 9, 2021. 3 min read Boost Productivity with the Kanban Task View Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
George Szundi on March 31, 2021. 4 min read Fundamentals of SaaS Customer Onboarding “A successful onboarding paves the way to retention, renewal and even upsell in the future....