Customer Success Management

Boost Productivity with the Kanban Task View

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
Fundamentals of SaaS Customer Onboarding

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....
Coming soon: Churn dashboards in Freshsuccess

Coming soon: Churn dashboards in Freshsuccess

Churn is the biggest threat to growth for B2B businesses having recurring revenue models. Therefore,...
4 Mistakes that Customer Success Teams Make (and how to fix them)

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...
How to Engage Unresponsive Customers

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...
Create and Track Expansion Opportunities with Deal Management in Freshsuccess

Create and Track Expansion Opportunities with Deal...

Customer success teams have two key priorities. The first one is protecting revenue (i.e,  reducing...
First 90 Days in Customer Success Management

First 90 Days in Customer Success Management

You’ve just become the founding member of the Customer Success team — congratulations! Your ...