Customer Success Management

Coming Soon: Efficient meetings management with Touchpoints

Coming Soon: Efficient meetings management with To...

The true value of the customer success function is having a strategic relationship with customers, u...
Crafting a Customer Success Job Description

Crafting a Customer Success Job Description

Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...
Customer Success Metrics : How do you measure Customer Success?

Customer Success Metrics : How do you measure Cust...

The customer success function aims to deliver continuous value and support at every step of the cust...
Boost Productivity with the Kanban Task View

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
Fundamentals of SaaS Customer Onboarding

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....
Coming soon: Churn dashboards in Freshsuccess

Coming soon: Churn dashboards in Freshsuccess

Churn is the biggest threat to growth for B2B businesses having recurring revenue models. Therefore,...
4 Mistakes that Customer Success Teams Make (and how to fix them)

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...
How to Engage Unresponsive Customers

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...
Create and Track Expansion Opportunities with Deal Management in Freshsuccess

Create and Track Expansion Opportunities with Deal...

Customer success teams have two key priorities. The first one is protecting revenue (i.e,  reducing...
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