Sunanda Jayanth on September 13, 2021. 4 min read Coming soon: Track Success Goals’ performanc... In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes —...
Sunanda Jayanth on June 28, 2021. 4 min read Feature Updates: New, Improved Ways for Coherent S... At Freshsuccess, we’re always looking for ways to remove friction from a customer success managerâ...
Nikhil Mirashi on June 4, 2021. 3 min read Coming Soon: Efficient meetings management with To... The true value of the customer success function is having a strategic relationship with customers, u...
Sunanda Jayanth on April 13, 2021. 4 min read Feature Update Announcement: Alerts Module Enhance... Over the past month, we’ve been hard at work delivering several enhancements to the Alerts feature...
Sunanda Jayanth on April 9, 2021. 3 min read Boost Productivity with the Kanban Task View Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
Praveen Rajaretnam on January 29, 2021. 2 min read Create and Track Expansion Opportunities with Deal... Customer success teams have two key priorities. The first one is protecting revenue (i.e, reducing...
Praveen Rajaretnam on January 5, 2021. 2 min read Deprecation Announcement: API switching to Daily A... On January 31, 2021, we will be deprecating the ability to send account metrics to Freshsuccess at a...
Praveen Rajaretnam on September 24, 2020. 5 min read Coming Soon: Deliver Measurable Results with ‘Su... We have been working closely with our customers these last few months to add brand new functionality...
Praveen Rajaretnam on September 9, 2020. 2 min read Security is our top priority: Announcing SOC 2 Com... At Freshworks, we are committed to building and maintaining trust by delivering the highest standard...
