Product

Coming soon: Track Success Goals’ performance with a brand new dashboard

Coming soon: Track Success Goals’ performanc...

In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes —...
Feature Updates: New, Improved Ways for Coherent Segmentation and Customizations in Goals

Feature Updates: New, Improved Ways for Coherent S...

At Freshsuccess, we’re always looking for ways to remove friction from a customer success manager...
Coming Soon: Efficient meetings management with Touchpoints

Coming Soon: Efficient meetings management with To...

The true value of the customer success function is having a strategic relationship with customers, u...
Feature Update Announcement: Alerts Module Enhancements

Feature Update Announcement: Alerts Module Enhance...

Over the past month, we’ve been hard at work delivering several enhancements to the Alerts feature...
Boost Productivity with the Kanban Task View

Boost Productivity with the Kanban Task View

Customer success managers (CSMs) have to be on top of all the time-critical tasks associated with th...
Create and Track Expansion Opportunities with Deal Management in Freshsuccess

Create and Track Expansion Opportunities with Deal...

Customer success teams have two key priorities. The first one is protecting revenue (i.e,  reducing...
Deprecation Announcement: API switching to Daily Account Metric Timestamps

Deprecation Announcement: API switching to Daily A...

On January 31, 2021, we will be deprecating the ability to send account metrics to Freshsuccess at a...
Coming Soon: Deliver Measurable Results with ‘Success Goals’ and more new features!

Coming Soon: Deliver Measurable Results with ‘Su...

We have been working closely with our customers these last few months to add brand new functionality...
Security is our top priority: Announcing SOC 2 Compliance for Freshsuccess

Security is our top priority: Announcing SOC 2 Com...

At Freshworks, we are committed to building and maintaining trust by delivering the highest standard...