Customer Success for all

Different customer segments require different approaches to Customer Success. Freshsuccess is designed to handle both high-touch and low-touch use cases so you can manage your enterprise, mid-market, and SMB customers in a single platform.

Delight your entire portfolio

HEALTH SCORING

Predict customer health

Create health scores you can trust.

 

Easily incorporate your most relevant metrics in your customer health score. Freshsuccess even supports different health score configurations for each of your unique customer segments.

ChurnZero Competitor - Health Scoring

REPORTING & ANALYTICS

Get the reports you need

Freshsuccess has the most powerful reporting of any Customer Success vendor.

 

Dig into the details, build beautiful charts, and design informative dashboards for everyone. Freshsuccess lets you identify behavioral trends and discover customer insights through an intuitive point-and-click report builder.

ChrunZero Alternative - Reporting and Analytics

ACCOUNT HIERARCHY

Manage related customers

Capture the relationships between parent and child companies.

 

Understand the health, product usage, and revenue of related companies. Unlike other solutions, Freshsuccess supports deep levels of account hierarchy.

ChurnZero Alternative - Hierarchy

TEAM PERFORMANCE

Built for any team

Freshsuccess has the tools to help you run a world-class Customer Success operation.

 

Stay on top of churn, renewal, and expansion trends. Understand CSM workload and ensure your team is well-balanced and poised to deliver more successful outcomes.

ChurnZero Competitor - Team Performance
CRITERIA
Freshsuccess
CHURNZERO

Data collection

★★★

★★

Health scoring

★★★

★★

Reporting

★★★

Deep account hierarchy



Team alerting



Team performance



Email automation