Customer health score

 

Create customer health scores you can trust

Automatically calculate account health based on customer behavior, support ticket trends, NPS responses, and more.

 

In addition to data-driven metrics, you can also include personal assessments as part of a holistic customer health score.

Customer Health Scoring - Score range

 

Tailor health scores to your customer segments

Don’t settle for a one-size-fits-all approach to customer health. Define your health scores by: 

  • Customer tier (e.g. Enterprise vs. SMB)

  • Product or service offering

  • Stage of the customer journey

  • ... and more

Get Health scores by customer segment

 

Analyze health trends over time

Learn why some customers thrive while others struggle.

 

See historical health by:

  • Individual account

  • Customer segment

  • Lifecycle stage

  • ... and more

Health score trends over time