Account 360

Gain customer intelligence

Freshsuccess connects to more of your customer data for a truly comprehensive view of your accounts.

Bring all of your CRM, support ticketing, interactions, and product usage together in one place. 

Totango Alternative - Accounts 360 Totango Alternative - Accounts 360

USAGE TRACKING

Understand user behavior

See how your customers are using your product — at scale. Solutions like Totango often struggle to collect this data, let alone provide actionable insights at the user level.

Without product usage insights, CSMs will struggle to prioritize and engage the right users.

Totango Competitor - user behavior Totango Competitor - user behavior

 

 

Reporting & Analytics

Ask more from your customer data

Freshsuccess has the most powerful Customer Success reporting of any vendor.

Unlike other solutions, Freshsuccess does not limit your reporting to just the last 90 days. Dig into the details, build beautiful charts, and design informative dashboards for everyone.

Totango Alternatives - detailed customer data Totango Alternatives - detailed customer data

 

 

Customer Segmentation

Manage a diverse portfolio

Segment your customers based on tier, lifecycle stage, demographics, and just about any other metrics and KPIs that you collect.

Use segments to deliver the right level of service for each portion of your customer base. From reporting to email campaigns, Freshsuccess offers powerful support for your segmentation strategy.

Totango Alternatives - Customer Segmentation Totango Alternatives - Customer Segmentation

 Ready for data-driven success? You’ll be in good company.

CRITERIA
Freshsuccess
TOTANGO

Use cases

High-touch & Low-touch

High-touch

Data collection

★★★

★★

Segmentation

★★★

★★

Health scoring

★★★

★★

Reporting

★★★

★

Email Automation


Team performance