Support agents perform repetitive actions like sorting through incoming queries, or just replying to frequently asked questions every day. Take these mundane tasks away from them; Give them their valuable time back to let them focus on what they are best at - delighting your customers.
Create conversational flows with the no-code builder to set up a self-serve module for your agents. Map flows to relevant agent-groups for focused assistance.
Let your agents initiate required bot flows within Freshconnect to deliver consistent and instant responses, providing excellent end-user experiences.
Freddy learns from your past tickets to automatically suggest ticket field values for new tickets.
Categorizing, prioritizing, and routing incoming tickets is no longer a tedious chore!
Robo Assist (RPA Connectors) helps agents execute lengthy and repetitive customer support processes with a single click.
Agents can bid goodbye to mundane backend processes and focus on complex customer issues instead!
Agents are always under pressure to respond to customers faster. In most cases, they have to choose the tickets to work on or browse through the contents of the knowledge base or canned responses while responding to customers. It's essential to keep these time-consuming, sophisticated menial tasks away from the agents.
Article Suggester recognizes a customer query and suggests the most fitting solution articles to your agents for faster resolution.
Agents no longer have to search through a laundry list of solution articles in the knowledge base before replying to a customer.
Agents can now respond to tickets faster by using canned response suggestions made by Freddy.
They no longer need to compose long emails for each ticket or look through old conversations to find the best template to respond with.
Thank You Detector determines whether a customer response to a Closed or Resolved ticket is a genuine question or an expression of gratitude.
The days of a ticket reopening just because a customer thanked you are now long gone!
Social Signals scans each tweet mentioning you, identifies customers that need help, and alerts your agents in Freshdesk to respond immediately.
Customer tweets requesting urgent help will no longer get lost in a sea of your everyday mentions!
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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