Subhikshaa Ganesh about 3 weeks ago. 5 min read Introducing the all-new Freshcaller Marketplace The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
Subhikshaa Ganesh about 4 weeks ago. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan about 1 month ago. 6 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Varun Raghunathan about 2 months ago. 6 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Subhikshaa Ganesh about 2 months ago. 6 min read How to overcome call center staffing challenges Call center staffing is a major task to contend with when it comes to hiring agents. See how call ro...
Varun Raghunathan about 2 months ago. 3 min read The ultimate guide to optimizing your call center ... All you need to know about optimizing your call center efficiency can be found in our latest eBook. ...
Seda Babayan about 2 months ago. 5 min read 6 reasons why virtual call centers are deemed to b... We are inching closer to a future where virtual call centers powered by distributed customer support...
Haritha Sridhar about 2 months ago. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Varun Tyagi about 3 months ago. 7 min read How to improve the cost-efficiency of your busines... This blog post discusses various strategies and how to conduct a cost-benefit analysis to improve or...
