Ganesh Narayan about 3 days ago. 4 min read How Can Artificial Intelligence Unlock Value For C... Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Varun Raghunathan about 1 month ago. 7 min read Small business trends you need to look out for in ... Consumer behavior and the way of doing business will be very different in 2021. A whole new set of b...
Megha Rajeev about 3 months ago. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Joe Thomas about 5 months ago. 7 min read How remote phones help augment employee productivi... With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
Subhikshaa Ganesh about 5 months ago. 7 min read How to leverage the phone system to improve patien... COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
Joe Thomas about 7 months ago. 10 min read How to effectively build and manage virtual teams In this blog, we cover everything about virtual teams including definition, types, advantages &...
Haritha Sridhar about 7 months ago. 5 min read [Webinar recap] How Freshcaller’s Inbound Routin... Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
Subhikshaa Ganesh about 7 months ago. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Amy King about 8 months ago. 4 min read Crafting a Crisis Communication Plan For Uncertain... 🍋Turning Lemons into Lemonade🍹 Building Trust with Your Customers and Employees Through an Eff...