Joe Thomas about 1 month ago. 7 min read How remote phones help augment employee productivi... With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
Subhikshaa Ganesh about 2 months ago. 7 min read How to leverage the phone system to improve patien... COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
Joe Thomas about 4 months ago. 10 min read How to effectively build and manage virtual teams In this blog, we cover everything about virtual teams including definition, types, advantages &...
Haritha Sridhar about 4 months ago. 5 min read [Webinar recap] How Freshcaller’s Inbound Routin... Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
Subhikshaa Ganesh about 4 months ago. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Amy King about 5 months ago. 4 min read Crafting a Crisis Communication Plan For Uncertain... 🍋Turning Lemons into Lemonade🍹 Building Trust with Your Customers and Employees Through an Eff...
Subhikshaa Ganesh about 6 months ago. 5 min read Introducing the all-new Freshcaller Marketplace The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
Subhikshaa Ganesh about 6 months ago. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan about 6 months ago. 6 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
![[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency](https://blog-assets.freshworks.com/freshcaller-cloud-pbx/wp-content/uploads/2020/07/20152302/For-blog-1.png)
