James Rosberg on April 23, 2021. 6 min read How your business can benefit from a SaaS call cen... What exactly is a SaaS call center, and how might it help your business? This blog post explains why...
Swapnil Shukla on April 22, 2021. 6 min read 14 Tips To Get Your Customer Service Just Right With the market so competitive, it’s never been more important to ramp up your customer service ga...
Ganesh Narayan on February 24, 2021. 4 min read How Can Artificial Intelligence Unlock Value For C... Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Varun Raghunathan on January 19, 2021. 7 min read Small business trends you need to look out for in ... Consumer behavior and the way of doing business will be very different in 2021. A whole new set of b...
Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Joe Thomas on October 13, 2020. 7 min read How remote phones help augment employee productivi... With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
Subhikshaa Ganesh on September 17, 2020. 7 min read How to leverage the phone system to improve patien... COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
Joe Thomas on August 12, 2020. 10 min read How to effectively build and manage virtual teams In this blog, we cover everything about virtual teams including definition, types, advantages &...
Haritha Sridhar on July 20, 2020. 5 min read [Webinar recap] How Freshcaller’s Inbound Routin... Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
![[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency](https://blog-assets.freshworks.com/freshcaller-cloud-pbx/wp-content/uploads/2020/07/20152302/For-blog-1.png)