Business Solutions

How Can Artificial Intelligence Unlock Value For Call Centers?

How Can Artificial Intelligence Unlock Value For C...

Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Small business trends you need to look out for in 2021

Small business trends you need to look out for in ...

Consumer behavior and the way of doing business will be very different in 2021. A whole new set of b...
Call flow templates that deliver ‘wow’ moments

Call flow templates that deliver ‘wow’...

Let’s take a look at how different call routing features can come together to create call flow...
How remote phones help augment employee productivity

How remote phones help augment employee productivi...

With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
How to effectively build and manage virtual teams

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages &...
[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

[Webinar recap] How Freshcaller’s Inbound Routin...

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Crafting a Crisis Communication Plan For Uncertain Times

Crafting a Crisis Communication Plan For Uncertain...

🍋Turning Lemons into Lemonade🍹 Building Trust with Your Customers and Employees Through an Eff...
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