Business Solutions

How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
How to effectively build and manage virtual teams

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages &...
[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

[Webinar recap] How Freshcaller’s Inbound Routin...

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Crafting a Crisis Communication Plan For Uncertain Times

Crafting a Crisis Communication Plan For Uncertain...

🍋Turning Lemons into Lemonade🍹 Building Trust with Your Customers and Employees Through an Eff...
Introducing the all-new Freshcaller Marketplace

Introducing the all-new Freshcaller Marketplace

The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
How to improve call center performance when there is a staff shortage

How to improve call center performance when there ...

From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
How to write effective call center scripts

How to write effective call center scripts

This blog takes you through everything you need to know about call center scripts. Learn the best pr...
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