Haritha Sridhar about 2 months ago. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Aishwarya Hariharan about 3 months ago. 4 min read What to say in a voicemail greeting My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
Ganesh Narayan about 3 months ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Megha Rajeev about 7 months ago. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
Megha Rajeev about 9 months ago. 6 min read Call center metrics: Best practices to live by A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
Ganesh Narayan about 9 months ago. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
Haritha Sridhar about 11 months ago. 9 min read [Water Cooler Talk] Calls may come and calls may g... No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
Smrithi Parameswar about 12 months ago. 5 min read What’s new in Freshcaller: Dissecting our upgrad... As larger phone teams are ramping up on Freshcaller, we increasingly understand the pressure on dedi...
Megha Rajeev about 12 months ago. 4 min read What is customer satisfaction? Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
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