Aishwarya Hariharan about 3 weeks ago. 4 min read What to say in a voicemail greeting My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
Ganesh Narayan about 1 month ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Megha Rajeev about 5 months ago. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
James Rosberg about 6 months ago. 2 min read 10 Call Center Memes to Ring in the New Year Being a phone support agent is hard work. We hope that these call center memes assuage your stress, ...
Megha Rajeev about 7 months ago. 6 min read Call center metrics 101 A beginner’s guide to discovering the right call center metrics, and heads-up to what can go w...
Ganesh Narayan about 7 months ago. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
Haritha Sridhar about 9 months ago. 9 min read Calls may come and calls may go. But call center s... No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
Smrithi Parameswar about 9 months ago. 5 min read What’s new in Freshcaller: Dissecting our upgrad... As larger phone teams are ramping up on Freshcaller, we increasingly understand the pressure on dedi...
Megha Rajeev about 10 months ago. 4 min read What is customer satisfaction? Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
