Ganesh Narayan about 2 weeks ago. 6 min read Breaking Down Computer Telephony Integration Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Ganesh Narayan about 3 months ago. 6 min read What is an acceptable abandon rate in a call cente... What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment ...
Subhikshaa Ganesh about 3 months ago. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Subhikshaa Ganesh about 5 months ago. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan about 5 months ago. 6 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Abid Khan about 5 months ago. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan about 6 months ago. 6 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Seda Babayan about 6 months ago. 5 min read 6 reasons why virtual call centers are deemed to b... We are inching closer to a future where virtual call centers powered by distributed customer support...
Ganesh Narayan about 9 months ago. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
