Ganesh Narayan about 2 months ago. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
Aishwarya Hariharan about 2 months ago. 8 min read How to build your virtual team This article includes tips for people looking to hire a virtual team, build processes for their remo...
Haritha Sridhar about 2 months ago. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Varun Raghunathan about 3 months ago. 5 min read The ultimate guide to call center conferences in 2... This is your ultimate guide to call center conferences happening in 2020. Attend conferences — sta...
Ganesh Narayan about 4 months ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Megha Rajeev about 4 months ago. 6 min read What is an inbound call center? In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
Nikhil M about 4 months ago. 8 min read What is Freshcaller? Why use this modern cloud pho... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Santosh Krishnan about 5 months ago. 5 min read Call center training, the Miyagi way. Call center managers constantly look for new methodologies to improve agent productivity with call c...
Megha Rajeev about 5 months ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
