Call Center Talk

Why your customers may not want to hear ‘Sorry for the inconvenience’

Why your customers may not want to hear ‘Sorry f...

“Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
How to write effective call center scripts

How to write effective call center scripts

This blog takes you through everything you need to know about call center scripts. Learn the best pr...
6 reasons why virtual call centers are deemed to be the future

6 reasons why virtual call centers are deemed to b...

We are inching closer to a future where virtual call centers powered by distributed customer support...
What is Workforce Management (WFM) in a call center?

What is Workforce Management (WFM) in a call cente...

Workforce management in a call center enables the call center manager to plan and organize the optim...
How to build your virtual team

How to build your virtual team

This article includes tips for people looking to hire a virtual team, build processes for their remo...
Call Center Quality Assurance: The investment that compounds customer happiness

Call Center Quality Assurance: The investment that...

The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
The ultimate guide to call center conferences in 2020

The ultimate guide to call center conferences in 2...

This is your ultimate guide to call center conferences happening in 2020. Attend conferences — sta...
What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles and the quickest wa...
What is an inbound call center?

What is an inbound call center?

In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
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