Santosh Krishnan about 3 weeks ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 1 month ago. 9 min read How to set up a call center for success Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
Ganesh Narayan about 2 months ago. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Haritha Sridhar about 4 months ago. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Aishwarya Hariharan about 5 months ago. 11 min read What to say in a voicemail greeting When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
Ganesh Narayan about 5 months ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Megha Rajeev about 9 months ago. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
Megha Rajeev about 11 months ago. 7 min read Call center metrics: Best practices to live by A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
Ganesh Narayan about 11 months ago. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
