Swapnil Shukla on April 22, 2021. 6 min read 14 Tips To Get Your Customer Service Just Right With the market so competitive, it’s never been more important to ramp up your customer service ga...
James Rosberg on March 31, 2021. 5 min read Call center technology trends to keep an ear for i... Like with any technology, call center technology also keeps changing with every passing year. Here i...
Ganesh Narayan on February 9, 2021. 6 min read Qualitative & Quantitative Metrics To Measure... For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Varun Raghunathan on November 12, 2020. 5 min read Your guide to CSAT surveys for phone interactions In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
Ganesh Narayan on October 12, 2020. 6 min read Breaking Down Computer Telephony Integration Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Ganesh Narayan on August 12, 2020. 6 min read What is an acceptable call abandon rate in a call ... What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
Subhikshaa Ganesh on July 17, 2020. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
