Call Center Talk

Is BYOC an alternative to number porting?

Is BYOC an alternative to number porting?

How to keep your business phone number when switching to a new phone system If you are a business in...
What to say in a voicemail greeting

What to say in a voicemail greeting

My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
Call center metrics: Best practices to live by

Call center metrics: Best practices to live by

A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
The WORST phone support experiences

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...
[Water Cooler Talk] Calls may come and calls may go. But call center skills matter forever!

[Water Cooler Talk] Calls may come and calls may g...

No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors

What’s new in Freshcaller: Dissecting our upgrad...

As larger phone teams are ramping up on Freshcaller, we increasingly understand the pressure on dedi...
What is customer satisfaction?

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
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