Call Center Talk

What to say in a voicemail greeting

What to say in a voicemail greeting

My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
10 Call Center Memes to Ring in the New Year

10 Call Center Memes to Ring in the New Year

Being a phone support agent is hard work. We hope that these call center memes assuage your stress, ...
Call center metrics 101

Call center metrics 101

A beginner’s guide to discovering the right call center metrics, and heads-up to what can go w...
The WORST phone support experiences

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...
Calls may come and calls may go. But call center skills matter forever!

Calls may come and calls may go. But call center s...

No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors

What’s new in Freshcaller: Dissecting our upgrad...

As larger phone teams are ramping up on Freshcaller, we increasingly understand the pressure on dedi...
What is customer satisfaction?

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
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