Call Center Talk

What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles and the quickest wa...
What is an inbound call center?

What is an inbound call center?

In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
What is Freshcaller? Why use this modern cloud phone system. And is it good?

What is Freshcaller? Why use this modern cloud pho...

This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Call center training, the Miyagi way.

Call center training, the Miyagi way.

Call center managers constantly look for new methodologies to improve agent productivity with call c...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
Serving the kings – the call center experience

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
How the banking sector can rethink customer service

How the banking sector can rethink customer servic...

The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Is BYOC an alternative to number porting?

Is BYOC an alternative to number porting?

How to keep your business phone number when switching to a new phone system If you are a business in...
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