Abid Khan about 5 days ago. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan about 2 weeks ago. 6 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Seda Babayan about 1 month ago. 5 min read 6 reasons why virtual call centers are deemed to b... We are inching closer to a future where virtual call centers powered by distributed customer support...
Ganesh Narayan about 3 months ago. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
Aishwarya Hariharan about 3 months ago. 8 min read How to build your virtual team This article includes tips for people looking to hire a virtual team, build processes for their remo...
Haritha Sridhar about 4 months ago. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Varun Raghunathan about 5 months ago. 5 min read The ultimate guide to call center conferences in 2... This is your ultimate guide to call center conferences happening in 2020. Attend conferences — sta...
Ganesh Narayan about 6 months ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Megha Rajeev about 6 months ago. 6 min read What is an inbound call center? In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
