James Rosberg on August 24, 2021. 10 min read What is Call Center Burnout and How to Overcome It... The career of a call center agent is often short-lived, with research suggesting that call center wo...
James Rosberg on June 4, 2021. 7 min read PABX VS PBX: What’s the difference? Getting the right telephone system for your business might be one of the most important decisions an...
Akshaya Seshadri on June 4, 2021. 7 min read Pbx vs Voip: Which one should you choose for your ... If you had to choose between PBX vs. VoIP for an office phone system, how can you determine which on...
James Rosberg on May 21, 2021. 6 min read VoIP or Landline: which one should it be for your ... If your business uses telephony extensively, you have to choose between VoIP and landlines. Which on...
Akshaya Seshadri on May 17, 2021. 7 min read Leverage Virtual Collaboration To Improve Remote W... It’s a bright Monday morning, and four teammates are planning to meet at 10:00 AM GMT to brain...
Ganesh Narayan on May 16, 2021. 5 min read What Is CCaaS? CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
Swapnil Shukla on April 22, 2021. 6 min read 14 Tips To Get Your Customer Service Just Right With the market so competitive, it’s never been more important to ramp up your customer service ga...
James Rosberg on March 31, 2021. 5 min read Call center technology trends to keep an ear for i... Like with any technology, call center technology also keeps changing with every passing year. Here i...
Ganesh Narayan on February 9, 2021. 6 min read Qualitative & Quantitative Metrics To Measure... For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
