Call Center Talk

What is Workforce Management (WFM) in a call center?

What is Workforce Management (WFM) in a call cente...

Workforce management in a call center enables the call center manager to plan and organize the optim...
How to build your virtual team

How to build your virtual team

Building the foundation for success for a virtual team, when you’re assembling a virtual call cent...
Call Center Quality Assurance: The investment that compounds customer happiness

Call Center Quality Assurance: The investment that...

The best time to grow a tree is 10 years ago. The second best time is now. And this is so true when ...
The ultimate guide to call center conferences in 2020

The ultimate guide to call center conferences in 2...

This is your ultimate guide to call center conferences happening in 2020. Attend conferences — sta...
What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles and the quickest wa...
What is an inbound call center?

What is an inbound call center?

In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
What is Freshcaller? Why use this modern cloud phone system. And is it good?

What is Freshcaller? Why use this modern cloud pho...

This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Call center training, the Miyagi way.

Call center training, the Miyagi way.

Call center managers constantly look for new methodologies to improve agent productivity with call c...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
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