Ganesh Narayan about 4 days ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Megha Rajeev about 2 weeks ago. 4 min read What is an inbound call center? In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
Nikhil M about 2 weeks ago. 8 min read What is Freshcaller? Why use this modern cloud pho... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Santosh Krishnan about 1 month ago. 5 min read Call center training, the Miyagi way. Call center managers constantly look for new methodologies to improve agent productivity with call c...
Megha Rajeev about 1 month ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Santosh Krishnan about 3 months ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 3 months ago. 9 min read How to set up a call center for success Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
Ganesh Narayan about 4 months ago. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Haritha Sridhar about 6 months ago. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
