Call Center Talk

Serving the kings – the call center experience

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
How the banking sector can rethink customer service

How the banking sector can rethink customer servic...

The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Is BYOC an alternative to number porting?

Is BYOC an alternative to number porting?

How to keep your business phone number when switching to a new phone system If you are a business in...
What to say in a voicemail greeting

What to say in a voicemail greeting

When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
Call center metrics: Best practices to live by

Call center metrics: Best practices to live by

A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
The WORST phone support experiences

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...
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