Akshaya Seshadri on August 11, 2021. 6 min read Understanding the importance of customer expectati... Customer expectations are opinions about a product, service, or brand that customers hold in their m...
James Rosberg on June 4, 2021. 7 min read PABX VS PBX: What’s the difference? Getting the right telephone system for your business might be one of the most important decisions an...
Akshaya Seshadri on June 4, 2021. 7 min read Pbx vs Voip: Which one should you choose for your ... If you had to choose between PBX vs. VoIP for an office phone system, how can you determine which on...
Akshaya Seshadri on May 17, 2021. 7 min read Leverage Virtual Collaboration To Improve Remote W... It’s a bright Monday morning, and four teammates are planning to meet at 10:00 AM GMT to brain...
Swapnil Shukla on April 22, 2021. 6 min read 14 Tips To Get Your Customer Service Just Right With the market so competitive, it’s never been more important to ramp up your customer service ga...
Akshaya Seshadri on April 22, 2021. 5 min read Best Remote Employee Engagement Activities For Vir... With the world of traditional, 9-to-5 work slipping away and working from home becoming the norm, th...
Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Varun Raghunathan on November 12, 2020. 5 min read Your guide to CSAT surveys for phone interactions In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
