Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Varun Raghunathan on November 12, 2020. 5 min read Your guide to CSAT surveys for phone interactions In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan on May 27, 2020. 6 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Abid Khan on May 20, 2020. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan on May 15, 2020. 6 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Haritha Sridhar on April 21, 2020. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Haritha Sridhar on February 5, 2020. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Swathi Bhaskaran on February 5, 2020. 5 min read 9 Trends that will Impact your Customer Service in... Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
