Customer Support

Serving the kings – the call center experience

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
How cloud telephony benefits small businesses

How cloud telephony benefits small businesses

Imagine you call a business, which business would you trust — one that plays a professional welcom...
How the banking sector can rethink customer service

How the banking sector can rethink customer servic...

The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Premise based phone systems are dying

Premise based phone systems are dying

Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Is BYOC an alternative to number porting?

Is BYOC an alternative to number porting?

How to keep your business phone number when switching to a new phone system If you are a business in...
What to say in a voicemail greeting

What to say in a voicemail greeting

When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Demystifying service level calculation

Demystifying service level calculation

Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
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