Haritha Sridhar about 2 months ago. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Swathi Bhaskaran about 2 months ago. 5 min read 9 Trends that will Impact your Customer Service in... Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
Nikhil M about 4 months ago. 8 min read What is Freshcaller? Why use this modern cloud pho... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Ganesh Narayan about 4 months ago. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Varun Raghunathan about 5 months ago. 6 min read Growth strategies for small businesses in 2020 Every business owner wants their company to grow and soar to new heights with each passing year. How...
Megha Rajeev about 5 months ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Santosh Krishnan about 6 months ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 7 months ago. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
Varun Raghunathan about 7 months ago. 5 min read How cloud telephony benefits small businesses Imagine you call a business, which business would you trust — one that plays a professional welcom...
