Nikhil M about 1 week ago. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Haritha Sridhar about 2 months ago. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Aishwarya Hariharan about 3 months ago. 4 min read What to say in a voicemail greeting My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
Ganesh Narayan about 3 months ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Ganesh Narayan about 5 months ago. 8 min read Demystifying service level calculation Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
Megha Rajeev about 7 months ago. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
Ganesh Narayan about 9 months ago. 4 min read The WORST phone support experiences It’s hard to consistently provide good customer service. On some days, the customer calling your h...
Haritha Sridhar about 11 months ago. 9 min read [Water Cooler Talk] Calls may come and calls may g... No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
Haritha Sridhar about 12 months ago. 6 min read [Water Cooler Talk] B2B Support: Beyond the veil “Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...
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