Customer Support

Premise based phone systems are dying

Premise based phone systems are dying

Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Is BYOC an alternative to number porting?

Is BYOC an alternative to number porting?

How to keep your business phone number when switching to a new phone system If you are a business in...
What to say in a voicemail greeting

What to say in a voicemail greeting

My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Demystifying service level calculation

Demystifying service level calculation

Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
The WORST phone support experiences

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...
[Water Cooler Talk] Calls may come and calls may go. But call center skills matter forever!

[Water Cooler Talk] Calls may come and calls may g...

No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
[Water Cooler Talk] B2B Support: Beyond the veil

[Water Cooler Talk] B2B Support: Beyond the veil

“Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...
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