Subhikshaa Ganesh about 5 months ago. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Krishna Charan about 5 months ago. 6 min read How to improve call center performance when there ... From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Abid Khan about 5 months ago. 5 min read Why your customers may not want to hear ‘Sorry f... “Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
Varun Raghunathan about 6 months ago. 6 min read How to write effective call center scripts This blog takes you through everything you need to know about call center scripts. Learn the best pr...
Haritha Sridhar about 6 months ago. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Haritha Sridhar about 9 months ago. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Swathi Bhaskaran about 9 months ago. 5 min read 9 Trends that will Impact your Customer Service in... Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
Nikhil M about 11 months ago. 9 min read What is Freshcaller? Why use this modern cloud pho... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Ganesh Narayan about 12 months ago. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
