Customer Support

Call Center Quality Assurance: The investment that compounds customer happiness

Call Center Quality Assurance: The investment that...

The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
9 Trends that will Impact your Customer Service in 2020

9 Trends that will Impact your Customer Service in...

Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
What is Freshcaller? Why use this modern cloud phone system. And is it good?

What is Freshcaller? Why use this modern cloud pho...

This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Why customer advocacy matters to your growing business

Why customer advocacy matters to your growing busi...

Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Growth strategies for small businesses in 2020

Growth strategies for small businesses in 2020

Every business owner wants their company to grow and soar to new heights with each passing year. How...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
Serving the kings – the call center experience

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
How cloud telephony benefits small businesses

How cloud telephony benefits small businesses

Imagine you call a business, which business would you trust — one that plays a professional welcom...
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