Nikhil M about 2 weeks ago. 8 min read What is Freshcaller? Why use this modern cloud pho... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Ganesh Narayan about 4 weeks ago. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Varun Raghunathan about 1 month ago. 6 min read Growth strategies for small businesses in 2020 Every business owner wants their company to grow and soar to new heights with each passing year. How...
Megha Rajeev about 1 month ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Santosh Krishnan about 3 months ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 3 months ago. 9 min read How to set up a call center for success Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
Varun Raghunathan about 3 months ago. 4 min read How cloud telephony benefits small businesses Imagine you call a business, which business would you trust — one that plays a professional welcom...
Ganesh Narayan about 4 months ago. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Nikhil M about 4 months ago. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
