Customer Support

How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
How to improve call center performance when there is a staff shortage

How to improve call center performance when there ...

From this blog, you can find out actionable workarounds for staff shortage to improve call center pe...
Why your customers may not want to hear ‘Sorry for the inconvenience’

Why your customers may not want to hear ‘Sorry f...

“Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call ...
How to write effective call center scripts

How to write effective call center scripts

This blog takes you through everything you need to know about call center scripts. Learn the best pr...
How to create a practical BCP (business continuity plan) for your call center with Freshcaller

How to create a practical BCP (business continuity...

In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Call Center Quality Assurance: The investment that compounds customer happiness

Call Center Quality Assurance: The investment that...

The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
9 Trends that will Impact your Customer Service in 2020

9 Trends that will Impact your Customer Service in...

Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
What is Freshcaller? Why use this modern cloud phone system. And is it good?

What is Freshcaller? Why use this modern cloud pho...

This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Why customer advocacy matters to your growing business

Why customer advocacy matters to your growing busi...

Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
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