Santosh Krishnan about 3 weeks ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 1 month ago. 9 min read How to set up a call center for success Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
Varun Raghunathan about 2 months ago. 5 min read How cloud telephony benefits small businesses Imagine you call a business, which business would you trust — one that plays a professional welcom...
Ganesh Narayan about 2 months ago. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Nikhil M about 2 months ago. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Haritha Sridhar about 4 months ago. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Aishwarya Hariharan about 5 months ago. 11 min read What to say in a voicemail greeting When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
Ganesh Narayan about 5 months ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Ganesh Narayan about 7 months ago. 8 min read Demystifying service level calculation Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
