Customer Support

What to say in a voicemail greeting

What to say in a voicemail greeting

My favorite voicemail origin story goes something like this: When Gordon Matthews, a Texas Instrumen...
How to prepare your business for the holiday season

How to prepare your business for the holiday seaso...

Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Demystifying service level calculation

Demystifying service level calculation

Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
10 Call Center Memes to Ring in the New Year

10 Call Center Memes to Ring in the New Year

Being a phone support agent is hard work. We hope that these call center memes assuage your stress, ...
The WORST phone support experiences

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...
B2B Support: Beyond the veil

B2B Support: Beyond the veil

“Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...
What is customer satisfaction?

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
Dear Zendesk Talk, you’re being held back.

Dear Zendesk Talk, you’re being held back.

Find out what freedom feels like with Freshcaller, the Zendesk Talk alternative for Support teams Wh...
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