Customer Support

Understanding the importance of customer expectations

Understanding the importance of customer expectati...

Customer expectations are opinions about a product, service, or brand that customers hold in their m...
PABX VS PBX: What’s the difference?

PABX VS PBX: What’s the difference?

Getting the right telephone system for your business might be one of the most important decisions an...
Pbx vs Voip: Which one should you choose for your business?

Pbx vs Voip: Which one should you choose for your ...

If you had to choose between PBX vs. VoIP for an office phone system, how can you determine which on...
Leverage Virtual Collaboration To Improve Remote Workforce Productivity

Leverage Virtual Collaboration To Improve Remote W...

It’s a bright Monday morning, and four teammates are planning to meet at 10:00 AM GMT to brain...
14 Tips To Get Your Customer Service Just Right

14 Tips To Get Your Customer Service Just Right

With the market so competitive, it’s never been more important to ramp up your customer service ga...
Best Remote Employee Engagement Activities For Virtual Teams in 2021

Best Remote Employee Engagement Activities For Vir...

With the world of traditional, 9-to-5 work slipping away and working from home becoming the norm, th...
Call flow templates that deliver ‘wow’ moments

Call flow templates that deliver ‘wow’...

Let’s take a look at how different call routing features can come together to create call flow...
Your guide to CSAT surveys for phone interactions

Your guide to CSAT surveys for phone interactions

In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
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