Customer Support

What is Freshcaller? Why use this modern cloud phone system. And is it good?

What is Freshcaller? Why use this modern cloud pho...

This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Why customer advocacy matters to your growing business

Why customer advocacy matters to your growing busi...

Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Growth strategies for small businesses in 2020

Growth strategies for small businesses in 2020

Every business owner wants their company to grow and soar to new heights with each passing year. How...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
Serving the kings – the call center experience

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
How cloud telephony benefits small businesses

How cloud telephony benefits small businesses

Imagine you call a business, which business would you trust — one that plays a professional welcom...
How the banking sector can rethink customer service

How the banking sector can rethink customer servic...

The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Premise based phone systems are dying

Premise based phone systems are dying

Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
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