James Rosberg on October 27, 2021. 6 min read 10 of the Latest Contact Center Technology Trends In the last few decades, customers have come to expect more and more from how businesses communicate...
Akshaya Seshadri on September 30, 2021. 7 min read Top Business Communication Tools Every Company Nee... Business communication tools empower small, medium-sized, and large businesses to achieve their goal...
James Rosberg on August 24, 2021. 10 min read What is Call Center Burnout and How to Overcome It... The career of a call center agent is often short-lived, with research suggesting that call center wo...
Akshaya Seshadri on August 11, 2021. 6 min read Understanding the importance of customer expectati... Customer expectations are opinions about a product, service, or brand that customers hold in their m...
Akshaya Seshadri on August 3, 2021. 9 min read 10 Tell-tale Signs That It’s Time to Change Your... Ever wondered if your business phone system is due for an overhaul? Look out for these tell-tale sig...
Ganesh Narayan on July 20, 2021. 7 min read How Cloud Communication Can Simplify Your Customer... Cloud communication holds the key to the future of business communication. Here is a primer on how i...
James Rosberg on June 4, 2021. 7 min read PABX VS PBX: What’s the difference? Getting the right telephone system for your business might be one of the most important decisions an...
Akshaya Seshadri on June 4, 2021. 7 min read Pbx vs Voip: Which one should you choose for your ... If you had to choose between PBX vs. VoIP for an office phone system, how can you determine which on...
James Rosberg on May 21, 2021. 6 min read VoIP or Landline: which one should it be for your ... If your business uses telephony extensively, you have to choose between VoIP and landlines. Which on...
