James Rosberg on January 7, 2022. 7 min read 10 essential call center tools every business need... Building an efficient, effective call center isn’t easy — especially when you want to make c...
Akshaya Seshadri on November 30, 2021. 8 min read Improve Your Contact Center Experience: What Your ... If customers hate one thing, it’s being made to wait when trying to get in touch. They’r...
James Rosberg on October 27, 2021. 6 min read 10 of the Latest Contact Center Technology Trends In the last few decades, customers have come to expect more and more from how businesses communicate...
Akshaya Seshadri on October 13, 2021. 6 min read Importance of Cloud Telephony in the Post-COVID-19... Any business that’s looking to optimize or digitize its phone system, will be familiar with the te...
Akshaya Seshadri on September 30, 2021. 7 min read Top Business Communication Tools Every Company Nee... Business communication tools empower small, medium-sized, and large businesses to achieve their goal...
James Rosberg on August 24, 2021. 10 min read What is Call Center Burnout and How to Overcome It... The career of a call center agent is often short-lived, with research suggesting that call center wo...
Akshaya Seshadri on August 11, 2021. 6 min read Understanding the importance of customer expectati... Customer expectations are opinions about a product, service, or brand that customers hold in their m...
Akshaya Seshadri on August 3, 2021. 9 min read 10 Tell-tale Signs That It’s Time to Change Your... Ever wondered if your business phone system is due for an overhaul? Look out for these tell-tale sig...
Ganesh Narayan on July 20, 2021. 7 min read How Cloud Communication Can Simplify Your Customer... Cloud communication holds the key to the future of business communication. Here is a primer on how i...
