Anirudh Kannepalli on December 28, 2020. 3 min read Freshcaller Mobile app 2.0: New updates you ought ... Freshcaller’s 2.0 mobile app is comprehensive yet simple to use, it targets the best UX for a ...
Haritha Sridhar on April 21, 2020. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Varun Raghunathan on February 6, 2020. 2 min read Freshcaller Year in Review: 2019 In this blog post, we take a walk down memory lane through an infographic and look at the features l...
Meher Sehgal on October 15, 2019. 7 min read Improve your prospecting with voicemail drop Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Sales reps spend...
Paridhi Dixit on September 10, 2019. 3 min read (Fresh)desk Contact Center at your (Fresh)service On a perfectly blue Monday, Zoe is all set to get her work started. Not. She has reached the office ...
Haritha Sridhar on June 28, 2019. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Ishwarya Srinivas on May 20, 2019. 2 min read What’s new in Freshdesk Contact Center (formerly... “Who moved my cheese?” We did! But we want to help you find your way to it. Change is hard, resi...
Smrithi Parameswar on September 7, 2018. 5 min read What’s new in Freshdesk Contact Center: Dissecti... As larger phone teams are ramping up on Freshdesk Contact Center, we increasingly understand the pre...
Ishwarya Srinivas on August 17, 2018. 4 min read What’s new in Freshdesk Contact Center: Multilin... The first half of 2018 has been super busy and exciting for us — businesses across verticals began...
