Haritha Sridhar on April 21, 2020. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Ganesh Narayan on December 9, 2019. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles, and the quickest w...
Megha Rajeev on October 29, 2019. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Meher Sehgal on October 15, 2019. 7 min read Improve your prospecting with voicemail drop Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Sales reps spend...
Santosh Krishnan on September 26, 2019. 5 min read Call Center Experience — Serving The Kings &... Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev on September 9, 2019. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
Varun Raghunathan on September 2, 2019. 7 min read How cloud telephony benefits small businesses Imagine this, you call two businesses— one that plays a professional welcome message and immediate...
Nikhil M on August 12, 2019. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Aishwarya Hariharan on May 29, 2019. 12 min read What to say in a voicemail greeting A voicemail greeting is an opportunity that your call center gets to create a first impression. Know...
