Sales

How to create a practical BCP (business continuity plan) for your call center with Freshdesk Contact Center

How to create a practical BCP (business continuity...

In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles, and the quickest w...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
Improve your prospecting with voicemail drop

Improve your prospecting with voicemail drop

Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps   Sales reps spend...
Call Center Experience — Serving The Kings & Queens

Call Center Experience — Serving The Kings &...

Call center experience can perhaps be different than you think. A call center agent’s job is f...
How to set up a call center for success

How to set up a call center for success

Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
How cloud telephony benefits small businesses

How cloud telephony benefits small businesses

Imagine this, you call two businesses— one that plays a professional welcome message and immediate...
Premise based phone systems are dying

Premise based phone systems are dying

Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
What to say in a voicemail greeting

What to say in a voicemail greeting

A voicemail greeting is an opportunity that your call center gets to create a first impression. Know...
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