Haritha Sridhar about 1 month ago. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Ganesh Narayan about 6 months ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Megha Rajeev about 7 months ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Meher Sehgal about 7 months ago. 2 min read What’s new in Freshcaller: Voicemail Drop Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Our team has been putti...
Santosh Krishnan about 8 months ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 9 months ago. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
Varun Raghunathan about 9 months ago. 5 min read How cloud telephony benefits small businesses Imagine you call a business, which business would you trust — one that plays a professional welcom...
Nikhil M about 10 months ago. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Aishwarya Hariharan about 12 months ago. 11 min read What to say in a voicemail greeting When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
