Ganesh Narayan about 2 months ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Megha Rajeev about 3 months ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Meher Sehgal about 4 months ago. 2 min read What’s new in Freshcaller: Voicemail Drop Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Our team has been putti...
Santosh Krishnan about 4 months ago. 5 min read Serving the kings – the call center experience Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev about 5 months ago. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
Varun Raghunathan about 5 months ago. 5 min read How cloud telephony benefits small businesses Imagine you call a business, which business would you trust — one that plays a professional welcom...
Nikhil M about 6 months ago. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Aishwarya Hariharan about 8 months ago. 11 min read What to say in a voicemail greeting When people think ‘voicemail’, they think of the 80s and the 90s when the voicemail reigned supr...
Varun Raghunathan about 8 months ago. 4 min read Does your sales team need a mobile app? Mobile apps have changed the way we perceive time. Gone are the days where we used to send an email ...
