Megha Rajeev about 9 months ago. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Ganesh Narayan about 10 months ago. 5 min read Cost of VoIP phone system – A Buyer’s ... Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
Megha Rajeev about 1 year ago. 5 min read What is SIP protocol? Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
Varun Raghunathan about 2 years ago. 6 min read What are virtual phone numbers? Virtual phone numbers (or virtual numbers) are telephone numbers that exist without an associated ph...
Ganesh Narayan about 2 years ago. 8 min read What is ACD (Automatic Call Distributor System)? In telephony, ACD stands for Automatic call distributor. It is a system that receives incomin...
Nikhil M about 2 years ago. 6 min read What is IVR? IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phon...
