Ganesh Narayan on June 2, 2021. 7 min read SIP calling explained: cutting through the jargon For a layperson, phone systems might seem to be so straightforward. You pick up a handset, dial a ph...
Ganesh Narayan on May 16, 2021. 5 min read What Is CCaaS? CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
Ganesh Narayan on October 12, 2020. 7 min read Computer telephony integration (CTI) in a nutshell Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Megha Rajeev on October 29, 2019. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Ganesh Narayan on October 15, 2019. 5 min read Cost of VoIP phone system – A Buyer’s ... Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
Meher Sehgal on October 15, 2019. 7 min read Improve your prospecting with voicemail drop Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Sales reps spend...
Megha Rajeev on April 25, 2019. 5 min read What is SIP protocol? Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
Varun Raghunathan on February 5, 2019. 6 min read What are virtual phone numbers? Virtual phone numbers (or virtual numbers) are telephone numbers that exist without an associated ph...
Ganesh Narayan on November 14, 2018. 8 min read What is ACD (Automatic Call Distributor System)? In telephony, ACD stands for Automatic call distributor. It is a system that receives incomin...
