Breaking Down Telephony

What is SIP protocol?

What is SIP protocol?

Someone once tried explaining SIP protocol to me. The explanation flew past my head, went over a wal...
What are virtual phone numbers?

What are virtual phone numbers?

Virtual phone numbers (or virtual numbers) are telephone numbers that exist without an associated ph...
What is ACD (Automatic Call Distributor System)?

What is ACD (Automatic Call Distributor System)?

In telephony, ACD stands for Automatic call distributor. It is a system that receives incoming calls...
What is IVR?

What is IVR?

IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phon...
On-Premise Phone Systems Might Die Soon. Embrace The Cloud

On-Premise Phone Systems Might Die Soon. Embrace T...

When it comes to business conversations, phones are as personal as it gets. Businesses use phones to...