Breaking Down Telephony

What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
Cost of VoIP phone system – A Buyer’s Guide

Cost of VoIP phone system – A Buyer’s ...

Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
What is SIP protocol?

What is SIP protocol?

Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
What are virtual phone numbers?

What are virtual phone numbers?

Virtual phone numbers (or virtual numbers) are telephone numbers that exist without an associated ph...
What is ACD (Automatic Call Distributor System)?

What is ACD (Automatic Call Distributor System)?

  In telephony, ACD stands for Automatic call distributor. It is a system that receives incomin...
What is IVR?

What is IVR?

IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phon...