Breaking Down Telephony

What Is CCaaS?

What Is CCaaS?

CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
What is SIP protocol?

What is SIP protocol?

Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
What are virtual phone numbers?

What are virtual phone numbers?

Virtual phone numbers (or virtual numbers) are telephone numbers that exist without an associated ph...
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