Dive into all things digital-first CX, from guides and research reports to sessions by CX leaders from top brands. Turn insights into action with our interactive assessments and DIY frameworks.

Kick-start your CX transformation

Guides to help build and ace digital-first CX

Level up with help from the biggest global brands

Learn the secret to delighting the digital-first customer from the experts

Filter By
Clear all tags
Filter By Clear all tags
Use Case
Region
Industry

3 3
Play Icon
Contactless customer services with AI chatbots ft. PhonePe

Asia's fastest-growing fintech platform

4 4
Play Icon
Acing mobile-first customer service ft. Dunzo

India's leading quick-commerce platform

5 5
Play Icon
Driving revenue with a resilient contact-centre ft. 7-Eleven

World's #1 convenience store chain

2 2
Play Icon
Mapping customer journey: Acquisition to retention ft. Multichoice

Africa's largest pay-TV company

7 7
Play Icon
Re-inventing CX from Sales to Support ft. Byju’s

World's most valuable edtech company

bg s 94 bg s 94
Play Icon

Reduce purchase-friction with digital CX with Zalora

Asia's leading online-fashion platform

8 8
Play Icon

Customer service for omnichannel retail ft. Lenskart

India & Singapore's top omnichannel eyewear brand

 

bg s 93 bg s 93
Play Icon

Scaling customer delight in e-Commerce ft Booktopia

Australia's #1 online bookstore

6 6
Play Icon

Instant Messaging for Speedy Customer Service ft. MTN Cameroon

Africa's largest mobile network provider

1 1
Play Icon

Modern CX for the modern shopper ft. Landmark Group

One of Asia's largest retail conglomerates

Assess your digital-readiness

maturity test maturity test

The Customer Service Maturity Test

Find out how your digital-first customer support strategy stacks up against customer service expectations with this 4-minute evaluation.

 TAKE QUIZ NOW
speed test speed test

The Customer Service Speed Test

Research shows that customers spend more when they receive faster service. Are your digital interactions fast enough? Take this quiz to find out..

 TAKE QUIZ NOW

 

 

Calculate the ROI of your CX Operations

Your CX strategy and investment govern your ability to be digital-first, but are you getting a bang for your buck? Here's your chance to assess the RoI an investment in Freshdesk can yield for your business. 

CALCULATE
Strengthening self-service Strengthening self-service

 

 

 

Ready to go digital-first?

Book a free consultation with our experts

Managing customers across multiple digital channels can be tough.

Our CX experts are happy to help you make sure you are optimized for delighting your digital-first customers. Book a consultation now.

BOOK NOW!