In an ideal world, CRM and salespeople go hand-in-hand. But, in reality, there is an increasing conflict between the two.
According to the recent Forrester report commissioned by Freshworks, 2 out of 3 businesses want to dump their CRM.
Learn the reasons for this, the challenges faced by businesses like yours, and what they actually look for in a CRM.
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly complicated because it allows for so much customization that you end up doing nothing. When we explored Freshsales CRM, the first thing I remember saying is, okay, the interface is clean and simple.”
“Every time I go to the Freshsales support team, I get help immediately. For example, recently I reached out to the support team to edit a template. With Microsoft Dynamics, it would probably take the best part of the year to sort it out. With Freshsales, I feel confident that they will address my concerns immediately. Freshworks is possibly the most responsive software house I’ve ever worked with.”
““Freshsales’ simple interface gives us a clean and minimalistic view of customer data. We almost went with Salesforce until we learned about Freshsales. It was incredibly easy to use, and came with all the features we needed”
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