See every asset: multi-protocol discovery for a trusted, accurate CMDB

Multi-protocol, agentless discovery and cloud APIs remove blind spots, build trusted infrastructure data, and deliver transparency across the organization.

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See every asset: multi-protocol discovery for a trusted, accurate CMDB

Trusted data powers great service operations

Unite your teams on one trusted source of truth to cut through complexity and make more confident, data-driven decisions.

Eliminate blind spots across your hybrid infrastructure

Gain a unified view from legacy systems to cloud resources and get the comprehensive visibility needed to stay ahead of hidden risks.

Turn hidden dependencies into your competitive advantage

Discover how your assets and services connect to gain the dependency visibility you need to manage change and reduce risk.

Strengthen audit-readiness with complete visibility

Automatically build a trusted inventory of applications, services, and assets to simplify audits and improve compliance.

Transform IT service management with a single source of truth

Ditch fragmented data. Give all teams a single, reliable CMDB view so they can manage and fix issues with total confidence.

Power an authoritative, scalable CMDB

Cut the noise and control what parts of your environment are scanned

Discovery Hub’s editor makes it easy to define what to scan so IT teams update only what matters while keeping full environment visibility.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.