See how applications and infrastructure work together

Visualize dependencies across your environment to assess impact, plan changes confidently, and resolve incidents faster.

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See how applications and infrastructure work together

Connect the dots before issues ripple

Visualize dependencies across IT to understand what’s affected, resolve incidents faster, and make safer changes.

See impact. Fix issues quickly

Dependency mapping shows what’s affected when something breaks, helping teams pinpoint root cause and restore services faster.

Know the impact before you act

Visualize downstream dependencies to plan changes safely, avoid disruptions, and reduce failed or rolled back changes.

Expose hidden dependencies before the business does

Identify critical relationships and single points of failure to prevent small issues from becoming major outages.

Make informed decisions faster

Understand how apps, services, and infrastructure connect so teams can plan upgrades, migrations, and scale with confidence.

Master hardware and application dependencies across your IT environment

Discover infrastructure to fuel accurate dependency mapping

Comprehensive discovery captures every device and service, ensuring your dependency maps reflect the true state of your IT environment.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Automatically discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware from request to decommissioning to gain the unified governance and visibility required for modern, controlled spend across the estate.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

IP Address Management (IPAM)

Manage IPs and network dependencies to avoid conflicts, simplify expansions, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.