Marketing service management for enterprise

Launch campaigns on time with a 360 degree view of your marketing projects

Move away from messy spreadsheets to improve your marketing processes

Gain complete visibility into incoming requests, ongoing campaigns and future projects. Gain clarity and be informed at all times on open projects, relevant tasks and timelines. Replace endless excel sheets with automated workflows to guide work from request to execution. Categorise incoming requests by team, prioritise by due date and assign to the relevant team member based on workload. Collaborate without confusion by building visibility into your marketing process. Accelerate output with intelligent ticketing and digital workflows.

Consolidate marketing efforts with a one-stop marketing shop

Centralise marketing efforts across globally distributed marketing teams

Build a central portal to manage company-wide incoming marketing requests without the chaos of endless email chains. Consolidate your marketing and design teams and tools onto a single platform. Allow members to access different marketing technology from a single place without any dependencies. Publish brand guidelines to ensure marketing consistencies. Improve resource visibility for global marketing teams. Setup a repository of your brand assets, event swag, business cards etc to scale and standardise your marketing efforts.

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Optimise marketing processes with complete context

Muscle up your marketing team to act quickly from concept to launch

Stay on top of your projects with in-built project management capabilities. Track status updates, view pending and open projects to ensure no requests fall through the cracks. Work across cross-functional teams with optimal collaboration and complete context. Build visibility into the marketing process with reports and dashboards. Use data to optimise processes by identifying what’s working and where there is room for improvement. Build well-oiled marketing processes back by data-driven insights.

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Manage work, not software

Say no to a lengthy, complex implementations and extensive training

Use a helpdesk that gets the job done without you having to break a sweat Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.

The Freshservice impact on our customers

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”

Adam Le Feuvre

Project Manager

M&C Saatchi

Industry

Advertising

Usage

IT, HR, Facilities

Self-service use

300%

“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”

Tom Peach-Geraghty

Head of IT Operations

Unidays

Industry

E-commerce

Usage

HR, DevOps, IT

Customer Satisfaction

99%

“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”

Benjamin Muratet

VP RevTech and Distribution

Radisson Hotels

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell

IT Service Director

Cordant

Industry

Human Resources

Usage

Customer Satisfaction

96%

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”