Create a world-class student experience
Route tasks to the specialists
Auto-assign chats to individuals or teams based on their expertise. E.g., route scholarship queries to the financial aid office or international students to the international admission counselor. You can also distribute chats equally among agents across a team based on their workload.
Improve performance metrics
Keep a tab on all key metrics such as first response time, average response time, and chat resolution time. Get visual insights to help your teams succeed. Optimize the areas your teams are struggling with and make data-driven decisions to increase your college’s revenue.
Support existing students and alumnus
Use Freshdesk Messaging to engage with faculty members, existing students, or alumnus. Talk to logged-in members and resolve their queries in no time. With continuous chat history, get full access to previous conversations (from where they left off last time) and chat more proactively.