Close deals and support customers from anywhere

Get to conversations that need you

Easily filter across new, assigned, and resolved conversations. Go one step further with shared views to engage in specific conversations — based on type, geography, people responding to it, and more.

Show your messenger savvy side

Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map.

Use context to win big

Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently.

Break free from tabs. Get more done.

Connect visitors to experts

Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required.

Never miss a reply

Get notified of new conversations or response on existing conversations when you’re in the middle of drafting a report, upvoting new products away to glory, or engaging in your favorite community.

Collaborate, it’s only a click away

Leave private notes to make logs or to give context to another team member. Navigate to the Freshdesk Messaging Team Inbox in one single click to get a larger picture.

Powering millions of conversations for businesses of all sizes