Performance
How hybrid work keeps productivity inching upward
Nicholas Bloom, the world’s top remote-work expert, explains the best hybrid models for IT, why the five-day in-office workweek is dead, and why the four-day workweek is still a dream
Jeff Davis
5 mins read
Performance
Start managing what you measure—with AI
Jeff Davis
4 mins read
Design
Follow the prompts—with creativity and caution
Dan Tynan
6 mins read
Research
Freshworks benchmark report: How generative AI is redefining ITSM
Radhika Narayanan
2 mins read
Explore The Works
Value
Maximizing value at the intersection of software, business, and people
Design
Exploring how to create simple, intuitive, people-first tools and work environments
Experience
Trends and insights about improving experience for employees, customers, and buyers
Performance
Exploring economic and strategic factors that drive business performance
Company news
News and insights from Freshworks
Life at Freshworks
Exploring Freshworks’ values, people, and culture
Research
Industry trends and insights on the future of work and business
Customer success
Exploring how customers and partners are succeeding
Latest
Company News
Easing the agent load with generative AI
Shivani Ramakrishnan
1 mins read
Company News
How gen AI is reshaping the future of service and support
Aprajitha Suryanarayanan
2 mins read
Success
Freddy Copilot delivers ‘massive impact’ for retailer Coricraft
Shivani Ramakrishnan
3 mins read
Life at Freshworks
How India’s SaaS founders can ride ‘the monster wave’ of AI
Sampriti Singha Roy
2 mins read
Success
Better bots help Live Oak better serve SMBs
Shivani Ramakrishnan
1 mins read
Company news
A message from our founder: Our next chapter
Girish Mathrubootham
3 mins read
Company News
Freshworks Professional Services now available on AWS Marketplace
Clark Yates
1 mins read
Company news
How AI (and CRM) can solve major challenges in real estate
Shivani Ramakrishnan
1 mins read
Experience
Shep Hyken: Agents need AI more than your customers
Todd Krieger
4 mins read
Life at Freshworks
Freshworks volunteers come through for India
Sampriti Singha Roy
3 mins read
Success
Freshworks delivers an ITSM hit for Australia’s Village Roadshow
Shivani Ramakrishnan
1 mins read
Experience
The smartest bets on AI for customer service
Jeff Davis
4 mins read
Success
A ‘Texas-sized solution’ for IT at Texas A&M
Shivani Ramakrishnan
1 mins read
Performance
New study reveals 4 key traits of CX leaders
Todd Krieger
2 mins read
Research
Report: Key strategies for AI-powered customer service
Sanjay Gupta
1 mins read