Customer Engagement

4 ways to collect Whatsapp Opt-Ins

4 ways to collect Whatsapp Opt-Ins

With 200 million users, WhatsApp has emerged as one of the best platforms of communication for busin...
Your guide to using message templates for WhatsApp Business API

Your guide to using message templates for WhatsApp...

With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
Everything you need to know about conversational commerce

Everything you need to know about conversational c...

Dan Miller, the Lead Analyst and Founder of Opus Research, Inc., coined the term ‘conversational c...
Winning Customer Love with WhatsApp

Winning Customer Love with WhatsApp

With over 1.5 billion active users, Whatsapp is one of the most popular messenger apps across the wo...
What is a Virtual Agent? Everything You Need to Know

What is a Virtual Agent? Everything You Need to Kn...

A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
WhatsApp Business or WhatsApp Business API: Which one is right for you and the best practices to get you started.

WhatsApp Business or WhatsApp Business API: Which ...

1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Service better, even with less. Messaging and bots for customer engagement during COVID-19.

Service better, even with less. Messaging and bots...

In the last few days, the way work happens has changed for all of us. For customer service teams who...
How to Build a Chatbot: Guide to Code-Free Chatbot Design

How to Build a Chatbot: Guide to Code-Free Chatbot...

Chatbots have revolutionized the way that consumers interact with brands today. Whether it’s enabl...
It takes bots to play football – The chatbot way of scoring a customer

It takes bots to play football – The chatbot...

Football is considered as the most popular sport worldwide. From friendly matches to World cups, foo...
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