Customer Engagement

LINE for Business – A Guide to Business Growth

LINE for Business – A Guide to Business Grow...

4 billion people have smartphones, and 68% of these people use messaging to communicate.¹ While th...
Facebook Chatbots: The Beginner’s Guide

Facebook Chatbots: The Beginner’s Guide

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain ex...
The What, Why, and How of Targeted Messaging

The What, Why, and How of Targeted Messaging

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...
51 Ecommerce Tools to Boost Customer Engagement

51 Ecommerce Tools to Boost Customer Engagement

An e-commerce store that puts all its efforts into only building traffic is as fragile as a house of...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Customer Retention Measurement – Metrics to Calculate and Tips to Improve Retention

Customer Retention Measurement – Metrics to ...

“Retaining customers is cheaper than acquiring new ones”. Retaining your most loyal cust...
How to Build Customer Focus Into Your Business Strategy

How to Build Customer Focus Into Your Business Str...

What is Customer Focus? Customer focus is a philosophy that puts customer needs at the heart of all ...
Returning Customers And Their Hidden Benefits to Your Business

Returning Customers And Their Hidden Benefits to Y...

Two customers walk into your store: one is visiting for the first time, and the other is a regular. ...
Customer Engagement Metrics You Should Track Now

Customer Engagement Metrics You Should Track Now

Today’s businesses have a plethora of digital tools at their disposal to attract customers, from b...
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