Aashika Suresh on May 9, 2022. 7 min read How to Build Customer Focus Into Your Business Str... What is Customer Focus? “Focus on something the customers want and then deliver it” – Sam ...
Shrivarshini Somasekhar on April 28, 2022. 4 min read How can real-time chat help you convert more custo... When customers need help from you, picking up the phone isn’t always the best option open to them....
Shrivarshini Somasekhar on February 25, 2022. 5 min read What is conversational messaging? For far too long customers have had one-way conversations with businesses. From filling boring forms...
Shrivarshini Somasekhar on January 31, 2022. 5 min read How to Use In-App Messaging to Boost Customer Enga... What is in-app messaging? In-app messaging refers to a customer engagement technique brands use to c...
Aysha Shereen on November 30, 2021. 6 min read Why is Customer Sentiment Analysis Crucial to your... “In a world where products and services are becoming more and more commoditized, customer experien...
Shrivarshini Somasekhar on November 19, 2021. 4 min read How Automated Messages Can Help Lean Teams Question: Can a lean support team justify poor customer service? Answer: No. No matter how small a b...
Aysha Shereen on October 28, 2021. 8 min read How to Adopt the Right Customer Engagement Model t... An engaged customer is a happy customer. When your customers are delighted, it fosters long-term rel...
Shrivarshini Somasekhar on September 27, 2021. 6 min read How to Expand and Diversify Your Digital Engagemen... A smart company goes to its customers rather than waiting for them to come to it. To do that, you ne...
Shrivarshini Somasekhar on August 26, 2021. 6 min read The Dangers of Underestimating The Value Of Existi... Too many new businesses fall into the trap of thinking that only new customers drive growth and boos...
