Customer Engagement

12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Customer Retention Measurement – Metrics to Calculate and Tips to Improve Retention

Customer Retention Measurement – Metrics to ...

“Retaining customers is cheaper than acquiring new ones”. Retaining your most loyal cust...
How to Build Customer Focus Into Your Business Strategy

How to Build Customer Focus Into Your Business Str...

What is Customer Focus? Customer focus is a philosophy that puts customer needs at the heart of all ...
Returning Customers And Their Hidden Benefits to Your Business

Returning Customers And Their Hidden Benefits to Y...

Two customers walk into your store: one is visiting for the first time, and the other is a regular. ...
Customer Engagement Metrics You Should Track Now

Customer Engagement Metrics You Should Track Now

Today’s businesses have a plethora of digital tools at their disposal to attract customers, from b...
Why Chat Support Should Be Your Next Business Investment

Why Chat Support Should Be Your Next Business Inve...

“In a world of internet customer service, it’s important to remember your competitor is only one...
7 Foolproof Ways to Ace Customer Interaction

7 Foolproof Ways to Ace Customer Interaction

What’s a “great customer experience” to your business?  For your customer support executive, ...
Top WhatsApp Statistics Every Business and Marketer Should Know

Top WhatsApp Statistics Every Business and Markete...

At a glance: As per the latest WhatsApp statistics, more than 5 million businesses are actively conn...
A guide for implementing WhatsApp’s Business API for the BFSI sector

A guide for implementing WhatsApp’s Business API...

After countries across the globe were locked down due to Covid, banking was one of those essential b...
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