Customer Engagement

Why is Customer Sentiment Analysis Crucial to your Business

Why is Customer Sentiment Analysis Crucial to your...

“In a world where products and services are becoming more and more commoditized, customer experien...
How Automated Messages Can Help Lean Teams

How Automated Messages Can Help Lean Teams

Question: Can a lean support team justify poor customer service? Answer: No. No matter how small a b...
How to Adopt the Right Customer Engagement Model to Delight Your Customers

How to Adopt the Right Customer Engagement Model t...

An engaged customer is a happy customer. When your customers are delighted, it fosters long-term rel...
How to Expand and Diversify Your Digital Engagement

How to Expand and Diversify Your Digital Engagemen...

A smart company goes to its customers rather than waiting for them to come to it. To do that, you ne...
The Dangers of Underestimating The Value Of Existing Customers

The Dangers of Underestimating The Value Of Existi...

Too many businesses fall into the trap of thinking that it is only new customers that drive growth a...
How to use Facebook Messenger for Customer Service

How to use Facebook Messenger for Customer Service

Customer service is at the heart of every business. It helps foster a loyal following, generates new...
LINE Ads: The Practical Guide to Better Engagement

LINE Ads: The Practical Guide to Better Engagement

With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
LINE for Business – A Guide to Business Growth

LINE for Business – A Guide to Business Grow...

4 billion people have smartphones, and 68% of these people use messaging to communicate.¹ While th...
Facebook Chatbots: The Beginner’s Guide

Facebook Chatbots: The Beginner’s Guide

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain ex...
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