Customer Engagement

Winning Customer Love with WhatsApp

Winning Customer Love with WhatsApp

With over 1.5 billion active users, Whatsapp is one of the most popular messenger apps across the wo...
What is a Virtual Agent? Everything you need to know

What is a Virtual Agent? Everything you need to kn...

A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
WhatsApp Business or WhatsApp Business API: Which one is right for you and the best practices to get you started.

WhatsApp Business or WhatsApp Business API: Which ...

1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Service better, even with less. Messaging and bots for customer engagement during COVID-19.

Service better, even with less. Messaging and bots...

In the last few days, the way work happens has changed for all of us. For customer service teams who...
How to Build a Chatbot: Guide to Code-Free Chatbot Design

How to Build a Chatbot: Guide to Code-Free Chatbot...

Chatbots have revolutionized the way that consumers interact with brands today. Whether it’s enabl...
It takes bots to play football – The chatbot way of scoring a customer

It takes bots to play football – The chatbot...

Football is considered as the most popular sport worldwide. From friendly matches to World cups, foo...
7 reasons why your customer engagement is suffering (and how to improve it)

7 reasons why your customer engagement is sufferin...

Customer engagement in an age of fleeting loyalty Running a business can be very tricky in today’s...
6 must-have tools to engage e-commerce customers

6 must-have tools to engage e-commerce customers

An e-commerce store that puts all their efforts on building traffic is as fragile as a house of card...
What is customer engagement? The science and art of engaging with your customers  

What is customer engagement? The science and art o...

Customer engagement is the art of involving the product/brand in your customer’s journey (empathet...
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