Customer Engagement

7 reasons why your customer engagement is suffering (and how to improve it)

7 reasons why your customer engagement is sufferin...

Customer engagement in an age of fleeting loyalty Running a business can be very tricky in today’s...
6 must-have tools to engage e-commerce customers

6 must-have tools to engage e-commerce customers

An e-commerce store that puts all their efforts on building traffic is as fragile as a house of card...
What is customer engagement? The science and art of engaging with your customers  

What is customer engagement? The science and art o...

Customer engagement is the art of involving the product/brand in your customer’s journey (empathet...
The story of a flywheel, an electric car, and a new-age marketing mix: A sneak peek at how customer engagement is becoming the new marketing!

The story of a flywheel, an electric car, and a ne...

Listen to this blog: December 14th was an online shopping kind-of-a-day for me. I had an itch to buy...
The customer engagement master plan to convert free users into happy, paying customers

The customer engagement master plan to convert fre...

What a great year 2018 has been! In one corner of the world, while people were busy being obsessed w...
Cyber Monday time! Can chat tools empower ecommerce to handle Cyber Monday better?

Cyber Monday time! Can chat tools empower ecommerc...

The holiday sales season is fast approaching. With Black Friday and Cyber Monday deals around the co...
My learnings from Uber, Google, and other tech giants on customer engagement

My learnings from Uber, Google, and other tech gia...

In a world filled with dancing cats, polka dots, and harlem shakes; with Ed Sheeran‘s carpool kara...
Customer Engagement: 7 strategies to get your happily-ever-after with customers

Customer Engagement: 7 strategies to get your happ...

A customer trials your product and loves it. You make a deal, sign a contract, and you both hope for...
Shep Hyken on creating amazing customer experience, developing the right customer service skills, and the convenience revolution

Shep Hyken on creating amazing customer experience...

The Freshchat team celebrated Customer Service Week 2018 from 1–5 October by recognizing our suppo...
Load More