Aysha Shereen on November 30, 2021. 6 min read Why is Customer Sentiment Analysis Crucial to your... “In a world where products and services are becoming more and more commoditized, customer experien...
Shrivarshini Somasekhar on November 19, 2021. 4 min read How Automated Messages Can Help Lean Teams Question: Can a lean support team justify poor customer service? Answer: No. No matter how small a b...
Aysha Shereen on October 28, 2021. 8 min read How to Adopt the Right Customer Engagement Model t... An engaged customer is a happy customer. When your customers are delighted, it fosters long-term rel...
Shrivarshini Somasekhar on September 27, 2021. 6 min read How to Expand and Diversify Your Digital Engagemen... A smart company goes to its customers rather than waiting for them to come to it. To do that, you ne...
Shrivarshini Somasekhar on August 26, 2021. 5 min read The Dangers of Underestimating The Value Of Existi... Too many businesses fall into the trap of thinking that it is only new customers that drive growth a...
Saurav Singh on August 25, 2021. 8 min read How to use Facebook Messenger for Customer Service Customer service is at the heart of every business. It helps foster a loyal following, generates new...
Saurav Singh on July 21, 2021. 5 min read LINE Ads: The Practical Guide to Better Engagement With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
Saurav Singh on June 11, 2021. 7 min read LINE for Business – A Guide to Business Grow... 4 billion people have smartphones, and 68% of these people use messaging to communicate.¹ While th...
Saurav Singh on May 16, 2021. 5 min read Facebook Chatbots: The Beginner’s Guide It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain ex...
