Customer Engagement

The Dangers of Underestimating The Value Of Existing Customers

The Dangers of Underestimating The Value Of Existi...

Too many businesses fall into the trap of thinking that it is only new customers that drive growth a...
How to use Facebook Messenger for Customer Service

How to use Facebook Messenger for Customer Service

Customer service is at the heart of every business. It helps foster a loyal following, generates new...
LINE Ads: The Practical Guide to Better Engagement

LINE Ads: The Practical Guide to Better Engagement

With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
LINE for Business – A Guide to Business Growth

LINE for Business – A Guide to Business Grow...

4 billion people have smartphones, and 68% of these people use messaging to communicate.¹ While th...
Facebook Chatbots: The Beginner’s Guide

Facebook Chatbots: The Beginner’s Guide

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain ex...
The What, Why, and How of Targeted Messaging

The What, Why, and How of Targeted Messaging

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...
51 Ecommerce Tools to Boost Customer Engagement

51 Ecommerce Tools to Boost Customer Engagement

An e-commerce store that puts all its efforts into only building traffic is as fragile as a house of...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Customer Retention Measurement – Metrics to Calculate and Tips to Improve Retention

Customer Retention Measurement – Metrics to ...

“Retaining customers is cheaper than acquiring new ones”. Retaining your most loyal cust...
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