Shrivarshini Somasekhar on March 27, 2022. 5 min read How to Make the Most of Every Customer Visit to Yo... Here’s a statistic that might make marketers gulp: on average only 2.35% of people who visit a com...
Shrivarshini Somasekhar on January 31, 2022. 5 min read How to Optimize Your Offline Messages for Maximum ... Chat support is designed to reassure customers that you’re there for them – but how does the cus...
Aysha Shereen on December 27, 2021. 9 min read Winning Back Lost Customers – Strategies to ... Winning back lost customers is as important as getting new customers for your business. Research has...
Shrivarshini Somasekhar on December 20, 2021. 5 min read Chat Windows: The Secret to Better Customer Servic... If the eyes are the window to the soul, then online chat windows are the gateway to customer communi...
Aysha Shereen on November 30, 2021. 6 min read Why is Customer Sentiment Analysis Crucial to your... “In a world where products and services are becoming more and more commoditized, customer experien...
Shrivarshini Somasekhar on November 22, 2021. 5 min read What is Chat Translation? Want to know a secret? Live chat translation can take your business global. They say the more langua...
Shrivarshini Somasekhar on October 28, 2021. 5 min read Why Late Responses Are Costing You Money Ever heard someone say, “I don’t mind waiting on the phone for 30 minutes for my customer servic...
Shrivarshini Somasekhar on October 27, 2021. 5 min read How to Reach Your Customers with Proactive Communi... As the saying goes, ‘The best defense is a good offense,’ and being proactive in your customer r...
Shrivarshini Somasekhar on October 26, 2021. 5 min read Personalized Service is What Your Customers Want What do you think your customers want? Is it high-quality products and services? Or maybe it’s...
