Customer Service

How Chatbots are Revolutionising Customer Service

How Chatbots are Revolutionising Customer Service

In today’s digital world, customer service expectations are evolving at such a fast pace that it c...
How WhatsApp Support Helps Businesses Improve Customer Service

How WhatsApp Support Helps Businesses Improve Cust...

While you may be looking at new ways to bolster your customer service, there is a quiet storm brewin...
How sentiment analysis can strengthen a customer support workforce

How sentiment analysis can strengthen a customer s...

The boom of big data is not showing any signs of slowing down. And with over half of North American...
How to grow emotional intelligence of your support team for better communication in live chats

How to grow emotional intelligence of your support...

Here’s something we can both agree on:  The marketplace is hyper-competitive now. Brands stru...
How to master the 5 elements of good customer service

How to master the 5 elements of good customer serv...

What is good customer service? The answer to this profound question can be as varied as the number o...
The 5 types of customer service (and which one is the best for your business)

The 5 types of customer service (and which one is ...

What types of customer service to offer differs from brand to brand and a reflection of the age we l...
What I learned as a marketer from roleplaying as a customer support agent for 5 months

What I learned as a marketer from roleplaying as a...

I’ve been into marketing for about 10 years and have always been a martech and startup enthusiast....
Customer Support Holiday Edition – How to handle customer support with no support agents?

Customer Support Holiday Edition – How to ha...

It’s that time of the year again. Houses and shops in the neighbourhood are adorned in fairy light...
How to handle a flood of customer complaints

How to handle a flood of customer complaints

A company PR disaster can be a customer support leader’s worst nightmare. Picture this: You ar...
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