Customer Service

Your guide to using message templates for WhatsApp Business API

Your guide to using message templates for WhatsApp...

With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
4 surefire ways to increase customer satisfaction with chatbots

4 surefire ways to increase customer satisfaction ...

CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...
What is a Virtual Agent? Everything You Need to Know

What is a Virtual Agent? Everything You Need to Kn...

A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
Top 7 Live Chat Metrics to Track for Great Customer Service [Tips Included]

Top 7 Live Chat Metrics to Track for Great Custome...

Good customer service is like an analog clock where all the gears work seamlessly in a coordinated m...
WhatsApp Business or WhatsApp Business API: Which one is right for you and the best practices to get you started.

WhatsApp Business or WhatsApp Business API: Which ...

1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Accessing the WhatsApp Business API with Freshchat

Accessing the WhatsApp Business API with Freshchat

Freshchat connects seamlessly with WhatsApp to provide wow experiences to both your customers and yo...
14 Chat Etiquette Tips Essential for Business Communications 

14 Chat Etiquette Tips Essential for Business Comm...

Today, if there’s one channel that customers prefer, it’s live chat because it offers instant re...
Service better, even with less. Messaging and bots for customer engagement during COVID-19.

Service better, even with less. Messaging and bots...

In the last few days, the way work happens has changed for all of us. For customer service teams who...
Here’s why using Apple Business Chat is now critical for your sales and support

Here’s why using Apple Business Chat is now crit...

If you’re not using Apple Business Chat for your business, you’re missing out on huge growth opp...
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