Customer Service

How to Make the Most of Every Customer Visit to Your Website

How to Make the Most of Every Customer Visit to Yo...

Here’s a statistic that might make marketers gulp: on average only 2.35% of people who visit a com...
How to Optimize Your Offline Messages for Maximum Customer Satisfaction

How to Optimize Your Offline Messages for Maximum ...

Chat support is designed to reassure customers that you’re there for them – but how does the cus...
Winning Back Lost Customers – Strategies to Implement and Tools to Leverage

Winning Back Lost Customers – Strategies to ...

Winning back lost customers is as important as getting new customers for your business. Research has...
Chat Windows: The Secret to Better Customer Service

Chat Windows: The Secret to Better Customer Servic...

If the eyes are the window to the soul, then online chat windows are the gateway to customer communi...
Why is Customer Sentiment Analysis Crucial to your Business

Why is Customer Sentiment Analysis Crucial to your...

“In a world where products and services are becoming more and more commoditized, customer experien...
What is Chat Translation?

What is Chat Translation?

Want to know a secret? Live chat translation can take your business global. They say the more langua...
Why Late Responses Are Costing You Money

Why Late Responses Are Costing You Money

Ever heard someone say, “I don’t mind waiting on the phone for 30 minutes for my customer servic...
How to Reach Your Customers with Proactive Communication

How to Reach Your Customers with Proactive Communi...

As the saying goes, ‘The best defense is a good offense,’ and being proactive in your customer r...
Personalized Service is What Your Customers Want 

Personalized Service is What Your Customers Want 

What do you think your customers want? Is it high-quality products and services? Or maybe it’s...
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