Customer Service

Real-Time Messaging: The Complete Guide for Modern Businesses

Real-Time Messaging: The Complete Guide for Modern...

What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
Customer Obsession: The Fixation That’s Fantastic for Your Business

Customer Obsession: The Fixation That’s Fantasti...

Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
The 6 Customer Satisfaction Metrics You Need to be Measuring

The 6 Customer Satisfaction Metrics You Need to be...

Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
How to Perfect Customer-Facing Roles

How to Perfect Customer-Facing Roles

Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
The Ultimate Guide to Asynchronous Messaging

The Ultimate Guide to Asynchronous Messaging

In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
Cobrowsing: The Secret to Great Customer Service

Cobrowsing: The Secret to Great Customer Service

Recall the first time you learned to write. Or ride a bicycle. In all probability, you needed some h...
Bad Customer Service Can Kill Your Business. Here’s How To Save It

Bad Customer Service Can Kill Your Business. Here...

“ A happy customer might tell a friend, but an unhappy one will tell the world.”  As a business...
How to Perfect the Art of Customer Courtesy

How to Perfect the Art of Customer Courtesy

“Kindness and courtesy are at the root of a positive customer service experience.” ̵...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
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