Vishnu Prassad about 5 months ago. 5 min read Your guide to using message templates for WhatsApp... With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
Shrivarshini Somasekhar about 5 months ago. 5 min read 4 surefire ways to increase customer satisfaction ... CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...
Saurav Singh about 6 months ago. 5 min read What is a Virtual Agent? Everything You Need to Kn... A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
Saurav Singh about 6 months ago. 6 min read Top 7 Live Chat Metrics to Track for Great Custome... Good customer service is like an analog clock where all the gears work seamlessly in a coordinated m...
Monica Maria about 6 months ago. 6 min read WhatsApp Business or WhatsApp Business API: Which ... 1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Vishnu Prassad about 6 months ago. 3 min read Accessing the WhatsApp Business API with Freshchat Freshchat connects seamlessly with WhatsApp to provide wow experiences to both your customers and yo...
Monica Maria about 6 months ago. 6 min read 14 Chat Etiquette Tips Essential for Business Comm... Today, if there’s one channel that customers prefer, it’s live chat because it offers instant re...
Shruti Khaitan about 7 months ago. 3 min read Service better, even with less. Messaging and bots... In the last few days, the way work happens has changed for all of us. For customer service teams who...
Manish Nepal about 7 months ago. 6 min read Here’s why using Apple Business Chat is now crit... If you’re not using Apple Business Chat for your business, you’re missing out on huge growth opp...
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