Maggie Michelle about 3 months ago. 3 min read How sentiment analysis can strengthen a customer s... The boom of big data is not showing any signs of slowing down. And with over half of North American...
Manish Nepal about 4 months ago. 5 min read How to leverage the power of WhatsApp for your cus... While you may be looking at new ways to bolster your customer service, there is a quiet storm brewin...
Lesley Vos about 5 months ago. 7 min read How to grow emotional intelligence of your support... Here’s something we can both agree on: The marketplace is hyper-competitive now. Brands stru...
Manish Nepal about 6 months ago. 7 min read How to master the 5 elements of good customer serv... What is good customer service? The answer to this profound question can be as varied as the number o...
Manish Nepal about 7 months ago. 7 min read The 5 types of customer service (and which one is ... What types of customer service to offer differs from brand to brand and a reflection of the age we l...
Yaagneshwaran Ganesh about 7 months ago. 4 min read What I learned as a marketer from roleplaying as a... I’ve been into marketing for about 10 years and have always been a martech and startup enthusiast....
Abinaya Sivaguru about 9 months ago. 7 min read Customer Support Holiday Edition – How to ha... It’s that time of the year again. Houses and shops in the neighbourhood are adorned in fairy light...
Abinaya Sivaguru about 11 months ago. 7 min read How to handle a flood of customer complaints A company PR disaster can be a customer support leader’s worst nightmare. Picture this: You ar...
Divya Murugesan about 11 months ago. 6 min read 10 things every manager can learn from customer su... Being in customer support is a hard and sometimes thankless job. You’ve got to solve problems ...
