Aashika Suresh on April 14, 2021. 5 min read How to Perfect the Art of Customer Courtesy “Kindness and courtesy are at the root of a positive customer service experience.” ̵...
Aashika Suresh on March 17, 2021. 8 min read 12 Bulletproof Customer Appreciation Ideas with Ex... What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Aashika Suresh on February 24, 2021. 7 min read What Is Customer Self-Service? 4 Scenarios That Ca... A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
Aysha Shereen on February 10, 2021. 9 min read Benefits of Live Chat You Should Know in 2021 The year 2020 has led to a whirlwind of digital transformation. What seemed like an overnight...
Aashika Suresh on January 29, 2021. 7 min read Customer Orientation – A Guide to Your Custo... “Strive not to be a success, but rather to be of value.” – Albert Einstein. Think of every suc...
Aysha Shereen on January 7, 2021. 7 min read Why Should You Choose Digital Customer Service? We know that people are more connected to each other than ever before. That’s pretty much the stor...
Saurav Singh on January 5, 2021. 7 min read Customer Service Automation: Nail the Right Mix of... What does customer service automation mean for your business? Is it using a super-intelligent bot/co...
Aysha Shereen on December 8, 2020. 6 min read How to Motivate your Customer Service Team and Upl... Customer service reps are the frontline employees who represent your brand/company and interact dire...
Vishnu Prassad on June 11, 2020. 5 min read Your guide to using message templates for WhatsApp... With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
