Customer Service

Why Should You Choose Digital Customer Service?

Why Should You Choose Digital Customer Service?

We know that people are more connected to each other than ever before. That’s pretty much the stor...
Customer Service Automation: Nail the Right Mix of Automation and Personal Touch

Customer Service Automation: Nail the Right Mix of...

What does customer service automation mean for your business? Is it using a super-intelligent bot/co...
How to Motivate your Customer Service Team and Uplift Employee Morale 

How to Motivate your Customer Service Team and Upl...

Customer service reps are the frontline employees who represent your brand/company and interact dire...
Your guide to using message templates for WhatsApp Business API

Your guide to using message templates for WhatsApp...

With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
4 surefire ways to increase customer satisfaction with chatbots

4 surefire ways to increase customer satisfaction ...

CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...
What is a Virtual Agent? Everything You Need to Know

What is a Virtual Agent? Everything You Need to Kn...

A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
Top 7 Live Chat Metrics to Track for Great Customer Service [Tips Included]

Top 7 Live Chat Metrics to Track for Great Custome...

Good customer service is like an analog clock where all the gears work seamlessly in a coordinated m...
WhatsApp Business or WhatsApp Business API: Which one is right for you and the best practices to get you started.

WhatsApp Business or WhatsApp Business API: Which ...

1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Accessing the WhatsApp Business API with Freshchat

Accessing the WhatsApp Business API with Freshchat

Freshchat connects seamlessly with WhatsApp to provide wow experiences to both your customers and yo...
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