Customer Service

How To Turn An Irate Customer Into A Happy One

How To Turn An Irate Customer Into A Happy One

Some customers just want to complain, even when things are going their way. Others are generally mil...
How To Build Your Business With A Customer-Centric Culture

How To Build Your Business With A Customer-Centric...

Is customer satisfaction at the core of your company’s operations, or are you more focused on keep...
How to use Facebook Messenger for Customer Service

How to use Facebook Messenger for Customer Service

Customer service is at the heart of every business. It helps foster a loyal following, generates new...
LINE Ads: The Practical Guide to Better Engagement

LINE Ads: The Practical Guide to Better Engagement

With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
Real-Time Messaging: The Complete Guide for Modern Businesses

Real-Time Messaging: The Complete Guide for Modern...

What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
Customer Obsession: The Fixation That’s Fantastic for Your Business

Customer Obsession: The Fixation That’s Fantasti...

Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
The 6 Customer Satisfaction Metrics You Need to be Measuring

The 6 Customer Satisfaction Metrics You Need to be...

Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
How to Perfect Customer-Facing Roles

How to Perfect Customer-Facing Roles

Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
The Ultimate Guide to Asynchronous Messaging

The Ultimate Guide to Asynchronous Messaging

In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
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