Customer Service

What is Chat Translation?

What is Chat Translation?

Want to know a secret? Live chat translation can take your business global. They say the more langua...
Why Late Responses Are Costing You Money

Why Late Responses Are Costing You Money

Ever heard someone say, “I don’t mind waiting on the phone for 30 minutes for my customer servic...
How to Reach Your Customers with Proactive Communication

How to Reach Your Customers with Proactive Communi...

As the saying goes, ‘The best defense is a good offense,’ and being proactive in your customer r...
Personalized Service is What Your Customers Want 

Personalized Service is What Your Customers Want 

What do you think your customers want? Is it high-quality products and services? Or maybe it’s...
How to Perfect Your Customer Service Voice

How to Perfect Your Customer Service Voice

Finding the right tone of voice to use with your customers is a challenge faced by every business. G...
How To Turn An Irate Customer Into A Happy One

How To Turn An Irate Customer Into A Happy One

Some customers just want to complain, even when things are going their way. Others are generally mil...
How To Build Your Business With A Customer-Centric Culture

How To Build Your Business With A Customer-Centric...

Is customer satisfaction at the core of your company’s operations, or are you more focused on keep...
How to use Facebook Messenger for Customer Service

How to use Facebook Messenger for Customer Service

Customer service is at the heart of every business. It helps foster a loyal following, generates new...
LINE Ads: The Practical Guide to Better Engagement

LINE Ads: The Practical Guide to Better Engagement

With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
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