Shrivarshini Somasekhar on August 26, 2021. 7 min read How To Turn An Irate Customer Into A Happy One Some customers just want to complain, even when things are going their way. Others are generally mil...
Shrivarshini Somasekhar on August 26, 2021. 5 min read How To Build Your Business With A Customer-Centric... Is customer satisfaction at the core of your company’s operations, or are you more focused on keep...
Saurav Singh on August 25, 2021. 8 min read How to use Facebook Messenger for Customer Service Customer service is at the heart of every business. It helps foster a loyal following, generates new...
Saurav Singh on July 21, 2021. 5 min read LINE Ads: The Practical Guide to Better Engagement With 194 million users globally, LINE messenger is the most popular app in countries like Japan, Tai...
Shrivarshini Somasekhar on June 11, 2021. 7 min read Real-Time Messaging: The Complete Guide for Modern... What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
Aashika Suresh on June 11, 2021. 6 min read Customer Obsession: The Fixation That’s Fantasti... Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
Aashika Suresh on June 8, 2021. 7 min read The 6 Customer Satisfaction Metrics You Need to be... Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
Aashika Suresh on June 7, 2021. 6 min read How to Perfect Customer-Facing Roles Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
Shrivarshini Somasekhar on May 19, 2021. 4 min read The Ultimate Guide to Asynchronous Messaging In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
