Shrivarshini Somasekhar on June 11, 2021. 7 min read Real-Time Messaging: The Complete Guide for Modern... What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
Aashika Suresh on June 11, 2021. 6 min read Customer Obsession: The Fixation That’s Fantasti... Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
Aashika Suresh on June 8, 2021. 7 min read The 6 Customer Satisfaction Metrics You Need to be... Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
Aashika Suresh on June 7, 2021. 6 min read How to Perfect Customer-Facing Roles Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
Shrivarshini Somasekhar on May 19, 2021. 4 min read The Ultimate Guide to Asynchronous Messaging In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
Aashika Suresh on May 13, 2021. 6 min read Cobrowsing: The Secret to Great Customer Service Recall the first time you learned to write. Or ride a bicycle. In all probability, you needed some h...
Aysha Shereen on April 22, 2021. 10 min read Bad Customer Service Can Kill Your Business. Here... “ A happy customer might tell a friend, but an unhappy one will tell the world.” As a business...
Aashika Suresh on April 14, 2021. 5 min read How to Perfect the Art of Customer Courtesy “Kindness and courtesy are at the root of a positive customer service experience.” ̵...
Aashika Suresh on March 17, 2021. 8 min read 12 Bulletproof Customer Appreciation Ideas with Ex... What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
