Customer Service

How to Perfect the Art of Customer Courtesy

How to Perfect the Art of Customer Courtesy

“Kindness and courtesy are at the root of a positive customer service experience.” ̵...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
What Is Customer Self-Service? 4 Scenarios That Call For It.

What Is Customer Self-Service? 4 Scenarios That Ca...

A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
Benefits of Live Chat You Should Know in 2021

Benefits of Live Chat You Should Know in 2021

  The year 2020 has led to a whirlwind of digital transformation. What seemed like an overnight...
Customer Orientation – A Guide to Your Customer.

Customer Orientation – A Guide to Your Custo...

“Strive not to be a success, but rather to be of value.” – Albert Einstein. Think of every suc...
Why Should You Choose Digital Customer Service?

Why Should You Choose Digital Customer Service?

We know that people are more connected to each other than ever before. That’s pretty much the stor...
Customer Service Automation: Nail the Right Mix of Automation and Personal Touch

Customer Service Automation: Nail the Right Mix of...

What does customer service automation mean for your business? Is it using a super-intelligent bot/co...
How to Motivate your Customer Service Team and Uplift Employee Morale 

How to Motivate your Customer Service Team and Upl...

Customer service reps are the frontline employees who represent your brand/company and interact dire...
Your guide to using message templates for WhatsApp Business API

Your guide to using message templates for WhatsApp...

With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
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