Aysha Shereen about 2 weeks ago. 7 min read Why Should You Choose Digital Customer Service? We know that people are more connected to each other than ever before. That’s pretty much the stor...
Saurav Singh about 2 weeks ago. 7 min read Customer Service Automation: Nail the Right Mix of... What does customer service automation mean for your business? Is it using a super-intelligent bot/co...
Aysha Shereen about 1 month ago. 6 min read How to Motivate your Customer Service Team and Upl... Customer service reps are the frontline employees who represent your brand/company and interact dire...
Vishnu Prassad about 7 months ago. 5 min read Your guide to using message templates for WhatsApp... With the Freshchat – WhatsApp integration, when your customers reach out to you on WhatsApp fo...
Shrivarshini Somasekhar about 8 months ago. 5 min read 4 surefire ways to increase customer satisfaction ... CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...
Saurav Singh about 8 months ago. 5 min read What is a Virtual Agent? Everything You Need to Kn... A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
Saurav Singh about 9 months ago. 6 min read Top 7 Live Chat Metrics to Track for Great Custome... Good customer service is like an analog clock where all the gears work seamlessly in a coordinated m...
Monica Maria about 9 months ago. 6 min read WhatsApp Business or WhatsApp Business API: Which ... 1,600,000,000. That’s how many active monthly users Whatsapp has across 180 countries. You probabl...
Vishnu Prassad about 9 months ago. 3 min read Accessing the WhatsApp Business API with Freshchat Freshchat connects seamlessly with WhatsApp to provide wow experiences to both your customers and yo...
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