Be on the same page as your customers. Literally.
Connect on a personalized level with screen sharing and audio chat — for sales, onboarding, or support.
Access your customer’s screen in a single click from Freshchat’s Team Inbox. Switch from chat to a live call in seconds. No installs, plugins, or downloads required. Switch between View or View + Control mode based on your goals.
Team members can request for control during a session and can also transfer control back to the user.
Protect customer privacy by masking fields that contain sensitive information like credit card details and more.
Team members can take private notes - logs or inputs that can be used as a reference in the future.
Team members can also have an audio chat while CoBrowsing. Users can decide between muting and un-muting chat.