For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Connect on a personalized level with screen sharing and audio chat — for sales, onboarding, or support.
Access your customer’s screen in a single click from Freshdesk Messaging’s Team Inbox. Switch from chat to a live call in seconds. No installs, plugins, or downloads required. Switch between View or View + Control mode based on your goals.
Showcase how your prospect’s needs can be solved with demos that brings your product experience right in front of their eyes.
Real growth starts when users find value from your product. Communicate this value upfront — onboard users by educating them about the product.
Get full context of your customer’s issues and resolve them in one session. Increase team productivity by improving first call resolution, reducing support calls, and long email threads.
CoBrowsing is powered by Proximity - the solution from Freshdesk Messaging that brings you closer to your leads and users. Learn more.
Team members can request for control during a session and can also transfer control back to the user.
Protect customer privacy by masking fields that contain sensitive information like credit card details and more.
Team members can take private notes - logs or inputs that can be used as a reference in the future.
Team members can also have an audio chat while CoBrowsing. Users can decide between muting and un-muting chat.
Sorry, our deep-dive didn’t help. Please try a different search term.