For your customers
For your employees
Freshworks Neo
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
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OMNICHAT
Introducing the lead machine and customer advocate that's omnipresent.
If you already have an account, you can download the extension from here
Easily filter across new, assigned, and resolved conversations. Go one step further with shared views to engage in specific conversations — based on type, geography, people responding to it, and more.
Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map.
Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently.
Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required.
Get notified of new conversations or response on existing conversations when you’re in the middle of drafting a report, upvoting new products away to glory, or engaging in your favorite community.
Leave private notes to make logs or to give context to another team member. Navigate to the Freshdesk Messaging Team Inbox in one single click to get a larger picture.
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshdesk Messaging, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshdesk Messaging to solve our challenge in a concise manner.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshdesk Messaging enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”
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