agent-facing AI
Boost agent efficiency with AI
AI-powered Assist Bots to help you build
high-performance support teams.
Make your agents’ lives easier by enabling them to provide quality and consistent support, faster. Faster resolutions improve customer satisfaction.
Happy agents and happier customers. It’s a win-win situation.
Create conversational flows with the no-code builder to set up self-serve modules for your agents.
Set up guides rich with next-best-actions and intelligent recommendations in every conversation to help solve complex customer issues faster.
Map flows to relevant agent-groups for focused assistance.
Let the agents in the Billing group only see flows related to financing and payments.
Let your agents initiate the bot flows within Freshconnect to deliver consistent and instant responses, providing excellent end-user experiences.
Freddy lets your agents choose to trigger the Assist Bot specific to the channel of support they’re handling.
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
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