Customer expectations keep growing. Your team is overworked, and every little stumble is brought to your attention on social media. If you've just stuck in a thicket and putting out a fire after a fire, you may not have time to look at everything from a distance. Don't worry, we'll do it for you. 

We spoke to over 20 practitioners and industry influencers to find out what customers want in the new decade. Our insights include trends in CX such as:

• The need for human intervention in today's digital landscape;
• The importance of personalizing customer service;
• Impact of employee satisfaction on customer satisfaction.

Read the CX 2020 Expert Insights to find out how you can get customers on a permanent basis.