Customer Stories
Check out how the Freshworks Neo platform empowers businesses
by delivering delightful customer and employee experiences.
Check out how the Freshworks Neo platform empowers businesses
by delivering delightful customer and employee experiences.
"Freshdesk allows us to build custom apps that integrate with our ordering system to see the most recent order, and status of the order."
"...Teams use Freshdesk’s reporting & analytics to understand the volumes and types of queries they receive and how effectively they are being tackled."
“With the reporting capabilities I can measure and forecast staffing requirements 12 months down the line with high accuracy.”
"The ease at which we can build our apps for Freshdesk within a matter of few hours with ease is what really sets the platform apart."
"The widgets are super useful. I could think up what I wanted and it was either A, already there, or B, just customizable to easily pull the data"
"The Freshworks Marketplace provides a number of integrations. The Freshchat, integration inside Freshdesk provides a great omnichannel experience.”
"The Freshdesk-Slack integration allows ease of communication that is difficult to track. Our overall speed for first response, assignment, etc. has gone up!"
"You can create a dashboard, all of the data that you want to refer to, and just quickly go into that…(it’s) really helpful from an the administration point of view."
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