Customer Spotlight
Check out how the Freshworks platform provides a powerful, unified experience across touchpoints for customers and empowers developers to provide a great customer experience.
Check out how the Freshworks platform provides a powerful, unified experience across touchpoints for customers and empowers developers to provide a great customer experience.
"Freshdesk allows us to build custom apps that integrate with our ordering system providing the ability to see the most recent order, the status of the order."
"...Teams use Freshdesk’s reporting & analytics extensively to understand the volumes and types of queries they are receiving and how effectively they are being tackled."
"We have created custom integrations and custom solutions in-house to capture the unique workflows specific to our company which is amazingly beneficial."
“With Freshdesk’s reporting capabilities I can confidently measure and forecast staffing requirements 12 months down the line with high accuracy.”
"The ease at which we can build our apps for Freshdesk within a matter of few hours really sets the platform apart."
"The widgets are super useful. I could think up what I wanted and it was either A, already there, or B, just really customizable to allow me to quickly and easily pull the data I want"
"The Freshworks Marketplace provides a number of external integrations. The Freshchat, integration inside Freshdesk provides a great omnichannel experience.”
"The Freshdesk-Slack integration provides visibility into communication that typically is difficult to track. Our overall speed for first response, assignment, etc. has gone up!"
"You can create a dashboard, all of the stats and data that you want and want to refer to, time and time again and just quickly go into that…(it’s) really helpful for me from the administration point of view."
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