Faster. Smarter. Better.

Leveraging the power of collaboration to streamline customer responses

Freshdesk by Freshworks logo

Keep everyone in the know

Give yourself (and your teammates) the gift of time by automating ticket notifications. With automated notifications, tickets will be posted to Slack channels in real time with ongoing updates, and full visibility and context.

A screenshot illustrating an unfurled Freshdesk ticket in Slack
 

Enable seamless collaboration

Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack. Slack users can participate in discussions and leave private notes, without having to access Freshdesk or be an agent. The best part? Replies to ticket messages get synced back to Freshdesk, so context is preserved for future reference.

This screenshot illustrates collaboration on a Freshdesk ticket inside Slack
 

Refresh your agents' productivity

Agents can create and edit tickets, and respond to customers directly from Slack. As well, they can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the Home tab of the app.

Here's why our customers love this integration

All your conversations in one place  

Supercharge your IT Team with the power of Freshservice + Slack

Freshservice by Freshworks logo

Simplify your service desk

Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates.

This screenshot showcases Freshservice tickets being posted automatically in Slack channels

 

Real time collaboration with your team

Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent. Updates are automatically posted to the message thread and synced to the ticket, ensuring it becomes a system of record for issue resolution.

This screenshot showcases collaboration on a Freshservice ticket

 

Take action within Slack

Create and edit tickets, and respond to employees or customers directly from Slack. Agents can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the home tab of the app.

This screenshot showcases open and pending Freshservice tickets in a Slack home tab