Leveraging the power of collaboration to streamline customer responses
Give yourself (and your teammates) the gift of time by automating ticket notifications. With automated notifications, tickets will be posted to Slack channels in real time with ongoing updates, and full visibility and context.
Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack. Slack users can participate in discussions and leave private notes, without having to access Freshdesk or be an agent. The best part? Replies to ticket messages get synced back to Freshdesk, so context is preserved for future reference.
Agents can create and edit tickets, and respond to customers directly from Slack. As well, they can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the Home tab of the app.
“The Freshdesk and Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Our customer service agents love the technology’s ease of use. With this integration, they are able to quickly resolve issues, building trust and earning customers for life.”
Supercharge your IT Team with the power of Freshservice + Slack
Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates.
Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent. Updates are automatically posted to the message thread and synced to the ticket, ensuring it becomes a system of record for issue resolution.
Create and edit tickets, and respond to employees or customers directly from Slack. Agents can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the home tab of the app.
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