Complete customer view in one unified record.
Unified Customer Record captures customer data from all interactions and touchpoints, so your business can leverage customer insights to deliver delightful customer experiences.
Unified Customer Record enables sales, marketing and support teams leverage data
from customer actions and behavior to deliver personalized engagement.
Have meaningful conversations
Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources.
Drive higher conversions
Generate higher marketing ROI and drive lead conversions through targeted and personalized multi-channel campaigns.
For Support Teams
Increase customer satisfaction
Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history.
Single source of truth
UCR ingests, enriches and presents data from multiple touchpoints across Freshworks products, web and social media.
No data silos
Have access to consistent, accurate, real-time information about the customers and break data silos across departments.
Create and manage detailed customer segments and execute targeted multi-channel campaigns that delight customers.
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