Engage with customers
across messaging channels
Scale communication across channels
and delight your customers at every touchpoint.
Connect across apps
Simplify communication across Google's Business Messages, Apple Messages for Business, WhatsApp, and more.
Engage with your customers on their preferred messaging channels and build meaningful relationships wherever they are.
Build customer trust
Stay dependable and help your customers when they need you using our secure and reliable Channels API.
Increase your agent productivity and improve your customer experience with
contextual conversations across popular messaging applications.
The Freshdesk Messaging - Google’s Business Messages integration* will help your customers and prospects get in touch with you directly from Google Search or Google Maps. Engage with your end-users seamlessly on this popular messaging channel now.
*Available in beta
The Apple Messages for Business integration with Freshdesk Messaging and Freshsales Suite is as easy as it can be. Set up your Business Chat in 5 days and support your customers on the channel they prefer.
“With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.”
“WhatsApp has been a really amazing channel for us. In a span of 3 months, after implementation, we’ve seen a 16X increase in chats.”
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
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