Trusted by brands across the globe

Redefine your customer communication

Connect across apps

Simplify communication across Google's Business Messages, Apple Messages for Business, WhatsApp, and more.

Be available 

Engage with your customers on their preferred messaging channels and build meaningful relationships wherever they are.

Build customer trust

Stay dependable and help your customers when they need you using our secure and reliable Channels API.

Provide seamless conversational experiences

Increase your agent productivity and improve your customer experience with
contextual conversations across popular messaging applications.

Stay connected with
Google's Business Messages

The Freshdesk Messaging - Google’s Business Messages integration* will help your customers and prospects get in touch with you directly from Google Search or Google Maps.  Engage with your end-users seamlessly on this popular messaging channel now.

*Available in beta

Freshdesk Messaging - Google's Business Messages

WOW your customers on WhatsApp!

The Freshdesk Messaging, Freshdesk Omnichannel, and
Freshsales Suite - WhatsApp integration powered by the Freshworks Neo platform helps you automate replies and enable self-service for your customers.

FRESHDESK MESSAGING - WHATSAPP 

FRESHDESK OMNICHANNEL - WHATSAPP

 

Connect on Apple Messages
for Business 

The Apple Messages for Business integration with Freshdesk Messaging and Freshsales Suite is as easy as it can be. Set up your Business Chat in 5 days and support your customers on the channel they prefer. 

FRESHDESK MESSAGING - Apple Messages for Business

 

 

 

Level up with LINE!

Provide instant, contextual, and personalized responses to your customers on LINE with the Freshdesk Messaging - LINE integration. 
Freshdesk Messaging - Line

Delight your customers on every channel, when they need you