The next gen messaging experience

Let your customers message you as easily as messaging friends and family

Be there for your customers on Apple Business Chat

  • Make it easier for your customers to reach out to you, wherever they are.
  • Empower your agents and bots to work together to offer exceptional service with Freshchat.
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Reach your customers wherever they are

  • Enable your customers to get all the help they need in one place.
  • Let your customers conveniently schedule appointments or meetings to get help.
  • Offer instant, secure payment options with Apple Pay

Future proof your customer service

  • An effortless messaging experience for your customers and context-driven interactions for your team.
  • Deliver great digital service experiences that your customers expect, wherever they are. 
  • The future of messaging is mobile — be there to welcome your  customers on Apple Business Chat
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Automate repetitive conversations with AI

  • Deflect repetitive, transactional service requests with AI-powered processes.
  • Your agents are freed up to take care of complex interactions that require a human touch. 
  • Humans and AI will be working together to deliver exceptional customer experiences.

Learn how a leading US Financial Services company transforms its customer service with Messaging

Freshchat makes business on
Apple Business Chat successful

Offer digital first customer service that helps your customers message you as easily as their friends and family

All in one inbox

Brings conversations from web, mobile, and social messengers under one inbox

Integrate with your familiar apps

Connects with payments, order management, or CRM tools for real-time conversations on order updates, refunds, and more

Privacy and security

Secure with OTP authentication, privacy modes, GDPR compliance

Manage multiple business hours

for your support teams working across different regions, times or time zones.

Support customers worldwide

with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages. 

Control agent access

with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.