Analytics across the customer lifecycle
Freshworks Analytics makes it easy for teams to derive insights from user touchpoints and
make business-critical decisions across their customer lifecycle.
Freshworks Analytics makes it easy for teams to derive insights from user touchpoints and
make business-critical decisions across their customer lifecycle.
Why pan for gold when you can mine it? Use Freshworks Analytics, in your favorite products, to get insights about your team, their performance, and the customer journey so that you can optimize your processes, become more efficient, and win customers for life.
Create custom reports that work for your business goals, with Freshworks Analytics. You can track all the metrics that matter to you and make sure that they’re available to any decision-makers who need them. Curated, out-of-the-box, reports are available to help decision-makers get started on the metrics they want to measure.
Freshworks Analytics is for everyone, not just data analysts or people who are good with numbers. You do not need to take a MySQL or Python or Microsoft Excel course to get started or hire a consultant to make sense of the data and get the job done. You can just jump in and start creating reports right away.
“Excel is time-consuming and is more prone to human error. For example, to create our weekly report in Excel, it takes about 1-2 hours as we create charts and manually embed the calculation. Freshworks Analytics saves more than half of the time we spent on the report before and I’m done in less than an hour”
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