Elevate conversational messaging with SMS powered by best-in-class service providers
Connect your SMS service provider with Freshworks Customer Service Suite and make customer conversations easy with SMS
Enable conversational support with customers via SMS
With SMS on Freshworks Customer Service Suite, handling two-way conversation is convenient and simple. SMS allows you to instantly send and receive messages, making it easy for you to deliver exceptional customer support. You can now:
Enjoy hassle-free setup and uninterrupted service
Setting up SMS on Freshworks is a breeze! As SMS is natively available on all devices, all you have to do is connect your SMS provider in Freshworks Customer Service Suite and import your phone numbers. The easy-to-configure setup allows you to:
Enable 24x7 support with bots and automation
Leverage AI-powered bots and automation to streamline your support tasks. Combine this with SMS to offer world-class customer service. With Freshworks Customer Service Suite:
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