For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Connect your SMS service provider with Freshdesk Messaging and make customer conversations easy with SMS
Enable conversational support with customers via SMS
With SMS on Freshdesk Messaging, handling two-way conversation is convenient and simple. SMS allows you to instantly send and receive messages, making it easy for you to deliver exceptional customer support. You can now:
Enjoy hassle-free setup and uninterrupted service
Setting up SMS on Freshdesk Messaging is a breeze! As SMS is natively available on all devices, all you have to do is connect your SMS provider in Freshdesk Messaging and import your phone numbers. The easy-to-configure setup allows you to:
Enable 24x7 support with bots and automation
Leverage AI-powered bots and automation to streamline your support tasks. Combine this with SMS to offer world-class customer service. With Freshdesk Messaging:
Bring conversations from the web, mobile, and social channels like WhatsApp, Facebook Messenger, and many more, in one inbox.
Derive insights from customer touchpoints and make business-critical decisions.
Route incoming messages to the right teams instantly and increase CSAT.
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