Customer stories

Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.

Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

A 40-person IT team implements Freshservice in 30 days and delivers always-on support

Freshservice helps a lean IT team automate operations and expand service delivery company-wide

Freshworks helped the shipping and logistics giant to resolve IT service tickets 35% faster.

Freshservice delivers 300-400% faster implementation and 33% more service registrations for the pioneering paint manufacturer

From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

Starting with Freshservice for IT and expanding to Freshdesk for customer support, Freshworks’ AWS-powered solutions help Bangor Savings Bank deliver faster, smarter service

From a modest IT team to company-wide adoption, Freshservice helps Bensons streamline operations across departments

Agent productivity increases with Freddy AI Copilot, freeing time to grow sales

Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

Freshdesk's automation and AI-powered insights help the global cinema chain deliver consistent support across 600+ locations worldwide

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

Cordant Group achieves 96% CSAT score with Freshservice

With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost.

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service

A messy on-premise ITSM risked key accreditations for the university. Freshservice’s cloud-based solution turned things around.

Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

FCLG uses Freshdesk Omni's Email AI Agent to instantly answer repetitive tickets, freeing agents to focus on complex, time-critical cases.

The healthcare analytics leader completed an ITSM overhaul for 7,500 employees in eight weeks.

Freshservice gives a global real estate brand the foundation to transform IT service delivery

Freshservice powers service management across five countries, helping double managed services revenue

Freshworks helps the U.K. retail group increase deflection rate to over 25% and reclaim almost 20,000 work hours

The meal-kit delivery giant relies on improved data availability and internal team collaboration with Freshservice.

Freshworks omnichannel and AI solutions help agents respond faster and improve productivity

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

How Freshdesk insights helped CX leaders to drive success and improve customer satisfaction to over 85%

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Freshservice and Freddy AI cut ticket volume 39% and reach zero failed changes in a global BPO

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments.

The top property management company in the UAE scores 99% first resolution SLA with Freshworks’ CX solutions

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

Klarna wows its 80M customers with instant responses and rapid resolutions

Freshservice helps Kuehne’s 3-person IT team automate safety, HR, and finance workflows, improving compliance, visibility, and efficiency across departments

Freshservice delivers flexibility and cost-savings for Australia's leading law firm

How Medius moved from fragmented support tools to one Freshdesk Omni platform in four weeks.

Freshservice enables mortgages and savings transformation with automated workflows and integrated service management

How Lori Systems transformed its sales and business with Freshsales

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine.

Standardizing on Freshworks helps the fintech automate workflows, drive chat adoption, and slash ticket resolution time

MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks

MultiChoice pioneers omnichannel support in South Africa to achieve a 95% CSAT

Freshworks and Device42 unified platform delivers enterprise CMDB and seamless service management across global operations

With Freshservice, the UK’s largest single-site cancer hospital simplifies ITSM, streamlines requests, and frees staff for higher-value work

Ocado Retail achieves 100% user satisfaction with Freshservice

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

OfficeMax delivers measurable, efficient, customer centric and ITIL aligned IT service

OfS decreases its average resolution time by 67% with Freshservice’s AI agent

By implementing Freshworks customer service solutions, Pickyourtrail improved its response rate by 30%

Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

Princess Alexandra Hospital transforms front-line staff experience with Freshworks

Qualfon’s new ITSM earns 97% user satisfaction

Radisson Hotels runs revenue management systems with Freshservice

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

RingCentral moves 1,000+ employees from desktop to work from anywhere

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Employees and partners use Freshdesk for efficient and transparent communication about parts and logistics

Freshservice helped Seagate modernize IT, replacing the legacy platform, deploy AI at scale and achieved 32% ticket deflection in under a year

Swapping out a clunky CRM that was creating missed opportunities, Sify implemented Freshsales and saw a quick 80% adoption rate by the sales team.

In a rapidly evolving dental industry, S.I.N Implant System - a Brazilian dental implant developer and manufacturer faced a challenge: managing after-sales customer interactions. Here's how Freshdesk transformed its approach.

With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

Freshservice helps streamline 24/7 pharmaceutical support with automation, eliminating costly overnight monitoring

Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation

Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

Within 3 months, 50% of IT adopted adopted Freshservice, bringing automation and discipline to service management

With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

Freddy AI helps resolve customer queries at Total Expert, improves agent productivity, and boosts response quality, leading to a 248% ROI

For a remote area of New Zealand, Freshservice helps slash response times from one week to under 24 hours

Freshworks streamlined distributor support, cutting resolution times by 73%, boosting efficiency, and saving resources

TCSI-DIGIBÉRIA effectively manages a 5x increase in tickets using Freshservice

Freshservice helps Travis Perkins slash incident complexity by 83% while unifying IT and HR

Ditching its legacy system for Freshservice and Freddy AI, the university sees massive improvements in ticket capacity, ticket resolution, and IT delivery

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

With Freshservice, Vermeer modernized ITSM, cut resolution times in half, and achieved 95% CSAT

With Freshworks, Village Roadshow has seen a reduction in ITSM costs by 60% while upgrading employee experiences

Freshservice boosts IT responsiveness and efficiency with a mobile-friendly self-service portal

Before implementing Freshsales, it took the lender a full month to get back to immigrant applicants. Now, it takes just three days.

Freddy AI helps Woolacombe Bay’s agents feel confident in their customer interactions while improving productivity