Engage, sell, and support from anywhere
Introducing, the lead machine and customer advocate that's omnipresent.
If you already have an account, you can download the extension from here
Easily filter across new, assigned, and resolved conversations. Go one step further with shared views to engage in specific conversations — based on type, geography, people responding to it, and more.
Respond to conversations using words, emojis, or images. You can also attach FAQs or a canned response to your reply to fight the monotony and find a higher place on the productivity map.
Get all the intel you need from user profile and website navigation history to lead and ticket information from Freshsales and Freshdesk to respond confidently.
Assign conversations to an individual team member or to pre-created groups. Resolve them and convert them into Freshdesk tickets, if required.
Get notified of new conversations or response on existing conversations when you’re in the middle of drafting a report, upvoting new products away to glory, or engaging in your favorite community.
Leave private notes to make logs or to give context to another team member. Navigate to the Freshdesk Messaging Team Inbox in one single click to get a larger picture.
“С помощью Freshchat мы решаем проблемы наших клиентов точно и в реальном времени. Клиенты получают быстрое и индивидуальное обслуживание, а операционная эффективность Freshchat делает процесс помощи при покупке невероятно масштабируемым”
“После перехода на Freshchat наша конверсия чатов и ответов в кампаниях увеличилась на 50%”
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