Freshdesk Messaging - the ideal Jivochat alternative

Still stuck with live chat softwares that just look modern?
Move to Freshdesk Messaging now.

he all new modern messaging app built to address all your sales, marketing and support needs.

Conversation Management

Give the experience of continuous, context-driven modern messaging to all your users and website visitors with Freshdesk Messaging.

Unlimited conversation history
Unlimited contact list
Priority Inbox
Custom Views
Team Widget
Contextual information

Web Messenger

While Jivochat is still stuck with the idea of re-skinning live chat for websites, Freshdesk Messaging follows the modern messenger approach which can be used for more functions than one.

Modern Web Messenger
Message Channels
Social Profiles
Integrated FAQ
Customizable Web

Intelligent Assignment of Conversations

Jivochat still expects supervisors to manually assign conversations to team members. If they don’t, your team members will have to pick conversations, leading to cherry picking. With Freshdesk Messaging, bid adieu to manual assignment and forget what cherry-picking means. Auto-assign conversations based on team member’s load or expertise, based on keywords or preset conversation conditions and rules.

Auto-routing conversations
Team Member Groups
Conversation assignment based on keywords and rules

Bot for automatic lead collection

With the Freshdesk Messaging bot, collecting lead information is now made easy and effortless. The bot transfers conversations to team members after collecting the lead information letting your team members focus on high impact conversations.

Lead collection bot
Customized bot workflow
Autoload bot conversations as leads into the CRM

Triggers and In-app Campaigns

Use event triggers and Freshdesk Messaging’s deep targeting and segmenting capabilities to send precise contextual messages to every user at any stage of the buying cycle.

Event targeting / deep targeting
Detailed User Properties
Device Properties
Triggered Messaging
In-app Campaigns
People Segmentation

Productivity-driven Inbox

Timing a chat out is a thing of the past. With Freshdesk Messaging, your team members can be more productive with a multi-feature system, built for engaging more, and coming out with stunning outputs.

Custom scripts for contextual information
Conversation labels
Desktop notifications
Bulk actions - resolve, reply and assign to groups
Powerful conversation search bar
Private notes for collaboration

Real-time Dashboard

With Freshdesk Messaging’s real-time dashboard, you can keep a tab on all your key performance metrics and trends to make data driven decisions. You can focus on improving user experience and also help your team perform better.

Real-time Dashboard
Response Speeds
Customer Satisfaction Ratings
Incoming Conversation Trends
Conversation Status Metrics
Individual Team Member Performance

Integrated FAQ

With an integrated, in-app FAQ model, team members can deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile.

Integrated FAQ
FAQ feedback
Multilingual FAQs
Powerful FAQ search bar
Multimedia FAQs


With a multitude of products that integrate with Freshdesk Messaging, you will never be lost. Get the best of all worlds and connect Freshdesk Messaging with your most-preferred apps today.

Freshsales CRM with lead autoload

Mobile App SDK

We’ve got the best SDK for mobile apps, and we really mean it! With in-app chat, a customizable knowledge base, real-time notifications, rich media and native FAQs, empower your app and support your customers no matter where they come from.

Push notifications
Voice messaging
In-app campaigns
Native FAQs
Rich media