he all new modern messaging app built to address all your sales, marketing and support needs.
Give the experience of continuous, context-driven modern messaging to all your users and website visitors with Freshchat.
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Unlimited conversation history | ||
Unlimited contact list | ||
Priority Inbox | ||
Custom Views | ||
Team Widget | ||
Contextual information |
While Jivochat is still stuck with the idea of re-skinning live chat for websites, Freshchat follows the modern messenger approach which can be used for more functions than one.
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Modern Web Messenger | ||
Message Channels | ||
Social Profiles | ||
Integrated FAQ | ||
Customizable Web | ||
Messenger |
Jivochat still expects supervisors to manually assign conversations to team members. If they don’t, your team members will have to pick conversations, leading to cherry picking. With Freshchat, bid adieu to manual assignment and forget what cherry-picking means. Auto-assign conversations based on team member’s load or expertise, based on keywords or preset conversation conditions and rules.
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Auto-routing conversations | ||
Team Member Groups | ||
Conversation assignment based on keywords and rules |
With the Freshchat bot, collecting lead information is now made easy and effortless. The bot transfers conversations to team members after collecting the lead information letting your team members focus on high impact conversations.
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Bot | ||
Lead collection bot | ||
Customized bot workflow | ||
Autoload bot conversations as leads into the CRM |
Use event triggers and Freshchat’s deep targeting and segmenting capabilities to send precise contextual messages to every user at any stage of the buying cycle.
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Event targeting / deep targeting | ||
Detailed User Properties | ||
Device Properties | ||
Triggered Messaging | ||
In-app Campaigns | ||
People Segmentation |
Timing a chat out is a thing of the past. With Freshchat, your team members can be more productive with a multi-feature system, built for engaging more, and coming out with stunning outputs.
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Custom scripts for contextual information | ||
Conversation labels | ||
Desktop notifications | ||
Bulk actions - resolve, reply and assign to groups | ||
Powerful conversation search bar | ||
Private notes for collaboration |
With Freshchat’s real-time dashboard, you can keep a tab on all your key performance metrics and trends to make data driven decisions. You can focus on improving user experience and also help your team perform better.
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Real-time Dashboard | ||
Response Speeds | ||
Customer Satisfaction Ratings | ||
Incoming Conversation Trends | ||
Conversation Status Metrics | ||
Individual Team Member Performance |
With an integrated, in-app FAQ model, team members can deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile.
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Integrated FAQ | ||
FAQ feedback | ||
Multilingual FAQs | ||
Powerful FAQ search bar | ||
Multimedia FAQs |
With a multitude of products that integrate with Freshchat, you will never be lost. Get the best of all worlds and connect Freshchat with your most-preferred apps today.
COMPARISON |
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Freshdesk | ||
Zendesk | ||
Freshsales CRM with lead autoload | ||
Slack | ||
ClearBit | ||
Squarespace |
We’ve got the best SDK for mobile apps, and we really mean it! With in-app chat, a customizable knowledge base, real-time notifications, rich media and native FAQs, empower your app and support your customers no matter where they come from.
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Push notifications | ||
Voice messaging | ||
In-app campaigns | ||
Native FAQs | ||
Rich media |
What are you waiting for? Christmas? Well then, we’d love to make you an offer you cannot refuse!
เราใช้งานคุกกี้เพื่อส่งมอบประสบการณ์การท่องเว็บที่ดียิ่งขึ้น วิเคราะห์การเข้าชมเว็บไซต์ ปรับแต่งเนื้อหาในแบบส่วนตัวของคุณ และแสดงโฆษณาตามเป้าหมาย อ่านเกี่ยวกับวิธีที่เราใช้คุกกี้ในประกาศความเป็นส่วนตัวของเรา นโยบายเกี่ยวกับคุกกี้ของเราให้ข้อมูลเกี่ยวกับการจัดการการตั้งค่าคุกกี้
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