Freshworks surveyed 200 customer service leaders in the United Kingdom to understand shifting trends in customer service, priorities for contact centers, and predictions for the next year.

Download ‘The New CX Mandate’ report to discover:

  • Impact of the crisis on customer expectations,
  • Trends and expectations in contact volumes, and
  • Where service leaders are investing for the next year.

 


Get access to this report

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

Thank you for your interest.
A link to the report has been sent to your email.