The face of customer service has changed. With customers staying home and companies taking a safety-first approach, service leaders that innovate first and fastest will win.

To learn how you can deliver contactless customer service, watch our webcast featuring Constellation Research where we discuss:

  • The new service experience that starts with mobile for stay at home customers,
  • Balancing demand, service expectations and budgets with bots & automation, and
  • Optimizing performance of your remote contact center

 

Watch the webcast

✔ On-demand ✔ Packet with insights ✔ 20-minutes 

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Presenters in this webcast

Nicole France

VP & Principal Analyst

Constellation Research

At Constellation Research, Nicole France takes a broad view of Customer Experience. She defines it as an enterprise-wide team sport to build consistently good customer experiences that form the foundation of durable customer relationships and a healthy business. With a background as both analyst and practitioner, she’s keenly aware of the opportunities and challenges of achieving a customer-centric organization. 

Pradeep Rathinam

Chief Customer Officer

Freshworks

Pradeep Rathinam is the Chief Customer Officer at Freshworks leading the customer support, customer success, and customer implementations teams. Prior to this, he was the Founder & CEO at Answer iQ, CEO of Aditi Technologies for seven years, and also worked at Microsoft for over a decade. Pradeep is actively involved in the Seattle software community and with local startups.