Mark Thomas on February 18, 2021. 3 min read 7 Top CIO trends that will emerge in 2021 Now that we’ve settled into 2021 there is a much wider recognition that technology made a s...
Jos Creese on February 18, 2021. 6 min read Customer service automation in the Public Sector Customer service automation technology is commonplace in every sector, from artificial intelligence ...
John Kelly on February 11, 2021. 3 min read Who owns customer experience in a company? In many organisations there is an ongoing debate, and power struggle, about who should own the custo...
Adrian Swinscoe on February 10, 2021. 3 min read 4 Best Practices for Leaders To Add To Their Custo... In recent months, I’ve been talking to several senior leaders about how to design your cust...
simon johnson on January 25, 2021. 3 min read What does a great customer experience look like in... A great customer experience is in the eye of the beholder and if last year taught us anything it is ...
Team Freshworks on January 19, 2021. 4 min read Putting technology at the heart of public services... Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-us...
Team Freshworks on January 13, 2021. 3 min read How to improve employee engagement using technolog... Facing the impact of the pandemic as we get into 2021, keeping employees engaged is a top priority a...
Team Freshworks on December 15, 2020. 5 min read A Business Recipe for a Productive and Happy Cultu... Among the downsides of the pandemic, home-cooking is probably one of the positive trends that stands...