HELP DESK SOFTWARE COMPARISON

Compare help desks and see what makes Freshdesk the best help desk software

Choosing the perfect help desk software for your unique business needs may be a daunting process. Our in-depth help desk software comparison of different help desk tools can help you evaluate Freshdesk against alternatives to make the right decision.

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Support and engage with your customers from a single platform

Get a single view of all your customer requestsDeliver faster and contextual supportAllow customers to find answers by themselvesHelp your team be more productiveImprove your team’s performance

Get a single view of all your customer requests

Work on customer queries across email, Twitter, Facebook, or your support portal from a single interface without switching tabs.

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Why do businesses choose Freshdesk over other help desks?

Get started in minutes

Integrate your inbox and other support channels with Freshdesk in under an hour and start delivering customer delight right away.

Simple, agent-friendly interface

Skip extensive helpdesk training sessions. Your agents will find our interface super intuitive and pick it up in no time.

Affordable and transparent pricing

There’s a Freshdesk plan for support teams of all sizes. Choose from our list of reasonable pricing plans with no hidden costs.

Support on the go

Your agents can access the full power of a helpdesk and respond to customer requests when they’re on the move with the Freshdesk mobile app.

Reliable product support

Up-to-date support articles, an active community forum, and our team of technical support specialists make it further easy to navigate Freshdesk.

Products

Freshdesk

    Growth
    Tout ce qui se trouve dans Free, plus les rapports, les tableaux de bord en temps réel, l’automatisation et le portail client pour une gestion complète et efficace des services
    €15/agent/mois, facturé annuellement
    Essai gratuit
    Pro
    Les plus populaires
    Tout ce qui se trouve dans le forfait Growth, plus les portails d’assistance personnalisés, les objets personnalisés, la gestion avancée des tickets, les rapports personnalisés et différents mécanismes de routage
    €49/agent/mois, facturé annuellement
    Essai gratuit
    Pro + AI Copilot
    Offre groupée
    Bénéficiez de tous les avantages du forfait Pro et du module complémentaire Freddy AI Copilot.
    €78/agent/mois, facturé annuellement
    Essai gratuit
    Enterprise
    Tout ce qui se trouve dans Pro, plus les journaux d’audit, les workflows de validation, les attributions basées sur les compétences, les fonctionnalités de sécurité supplémentaires, et bien plus encore
    €79/agent/mois, facturé annuellement
    Essai gratuit

    Service d’assistance et gestion des tickets

    Gestion des tickets

    Boîte de réception partagée

    Fils de discussion et tâches

    Portail client

    Conversations multilingues

    Collaborateurs

    5 000 collaborateurs inclus

    5 000 collaborateurs inclus

    5 000 collaborateurs inclus

    Améliorez vos résultats avec Freddy AI

    Freddy AI Agent

    500 premières sessions incluses. €100 pour 1 000 sessions.

    500 premières sessions incluses. €100 pour 1 000 sessions.

    500 premières sessions incluses. €100 pour 1 000 sessions.

    Freddy AI Copilot

    €29/agent/mois facturé forfait annuel

    Compris

    €29/agent/mois facturé forfait annuel

    Freddy AI Insights (version bêta)

    Nécessite Freddy AI Copilot

    Compris

    Nécessite Freddy AI Copilot

    Analytiques et informations

    Libre-service

    Routage et SLA

    Administration et sécurité

    Augmentez la puissance de Freshdesk

    Hear from customers who have switched to Freshdesk

    Our agents found Freshdesk’s UI to be a lot simpler than Zendesk’s. It was easy for them to navigate through the system, find tags, merge tickets, etc. Our agents were able to do a lot more within a shorter period of time than with the legacy provider.

    Sam ElshawarbyManager, International Customer Services

    I selected Freshdesk to use as our support software over Zendesk, Zoho, and other tools in the first place because it was just a beautiful, smooth interface. My staff loved the idea that it was as simple as sending an email, getting a ticket, going into the portal, and checking the status.

    Dr. R.J GravelAssistant Superintendent and CTO

    Kayako just didn’t work for us. Our requirements were continuously growing, but Kayako didn’t scale to meet our demands. We were looking for a versatile company that could provide a one-stop solution and we selected Freshdesk as it had a very robust and mature set of products that could cater to our unique requirements.

    Farrah AbdurahmanCustomer Service Manager

    Help desk comparison: Frequently Asked Questions

    What are the benefits of a help desk ticketing system?

    A help desk ticketing system allows you to easily gather, organize, and manage support interactions from different channels in one place. This helps you deliver faster support without letting any customer conversation slip through the cracks.

    What are some essential features to look for when I compare help desks?

    A good help desk software should have robust ticketing and SLA management features. Built-in knowledge management system, useful automation, and reporting mechanisms are other key capabilities your help desk should have.

    How do I choose the best help desk for my business?

    First, identify the pain points you’re trying to solve with a helpdesk tool. Then narrow down on the must-have help desk features and the budget you can allocate for the tool. Compare and evaluate the different plans offered by leading helpdesk systems. Check how simple and scalable the help desk solution is, along with the type of product support they offer. Most help desk companies offer free trials that’ll help you see which tool works the best for your type and size of customer support team.

    Does Freshdesk offer a free trial?

    Yes, Freshdesk offers a 21-day free trial that you can avail without giving your credit card details.

    How do I migrate to Freshdesk from other help desk systems?

    You can easily move your tickets, customer contacts, and knowledge bases from existing systems into Freshdesk. For larger teams, Freshdesk offers exclusive migration support with a dedicated team of solution engineers and onboarding specialists.

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