The agentic AI solution for modern customer service
With Freshdesk, AI agents and human agents work as one—resolving every issue, instantly and intelligently.
Seamless support. Smarter agents. Faster resolutions.
Unify every channel, cut the noise, and give agents an easy-to-use platform to resolve requests without missing a beat. With Freshdesk, you don’t just keep up, you stay ahead.Answer email queries with Email AI agents that read every incoming email ticket, understand the request, respond with the right solution, and auto-resolve the ticket when it helps. No triage, no manual replies, just faster outcomes at scale for your teams.
Meet Freddy AI
From AI agents that resolve routine queries instantly to AI-powered assistance for human agents, Freddy AI combines automation and intelligence to help your team work more efficiently, scale effortlessly, and deliver great experiences across every channel.
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Industry-leading results with Freshdesk
The full customer service experience
Everything you need to support customers and empower teams—all in one place, available out of the boxConnect seamlessly across chat and voice
Add chat, social, and voice to your email support and manage every customer conversation in one place. Respond faster across channels and shorten wait times. With all your channels together, your agents stay efficient and customers get seamless, always-on support.
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Integrate with the tools your team relies on, all natively built into Freshdesk. Get started without extra costs or complexity.
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Join 73,000+ companies uncomplicating customer service
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I want the ability to get one view of how we support our customers—not just the number of tickets, but any information on how we interact with them. You've got to bring everything into one platform. Freshworks allows us to do that.
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Recognized by G2 and TrustRadius for delivering modern, AI-powered customer service that drives results.
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See the Total Economic ImpactTM of ticketing and conversational support in one with Freshworks.
5 priorities for CX leaders in 2025
With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way.Get started with Freshdesk
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