One Platform. Every Employee Service.
Bring all the departments that deliver employee services together in one place for maximum efficiency, easy collaboration, and better employee experiences.Enterprise-wide service excellence
Explore our comprehensive suite of features designed to streamline enterprise service operations across all departments.
Manage a multi-department service desk on a single Freshservice instance with complete data segregation, privacy, and administrative autonomy. Ensure department-specific data is isolated with dedicated workspaces while maintaining full visibility and fine-grained control over access.
AI-powered Enterprise Service Management
Empower employees to resolve queries independently with AI
Enable employees to find answers on their own through Freddy AI Agent’s smart search across your knowledge base. Surface relevant, accurate information instantly and effortlessly to reduce ticket volumes and improve response times.
Raise requests seamlessly with AI's conversational interface
Simplify how employees raise IT or service requests with Freddy AI’s conversational interface. No forms, no confusion—just natural language that guides users to log requests quickly, accurately, and without needing expert help.
Generate help articles to boost self-service and reduce ticket volume.
Freddy AI auto-generates help articles from past tickets and chats, making knowledge more accessible. This empowers employees to resolve issues independently and reduces future ticket volumes by enabling effective self-service.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
See how ESM empowers our customers
Explore our curated collection of resources to deepen your understanding of enterprise service management excellence.
One-stop shopping for employee services
Databricks transformed support with a unified hub for all employee needs—and earned 96% CSAT.
Druva brings support teams together with Freshservice
The data company streamlines support and enables collaboration for IT, Legal, HR, and other teams.
UPenn creates a multifunction finance hub
Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty.Get started with Freshservice
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.