Freshservice vs Jira Service Management

Purpose-built, unified service management

Freshservice is a modern, purpose-built platform designed for service management from day one—delivering a unified experience that’s easy to automate, consistent, and built to scale.

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The results speak for themselves

From rollout to ROI, Freshservice provides a clear path to adoption and measurable impact.

18,000+

Trusted worldwide

businesses from startups to global brands rely on Freshservice for modern service management.

97%

Employee satisfaction

Across industries, Freshservice customers see an average 97% employee satisfaction score, driven by intuitive self-service and faster resolutions.

46%

AI with impact

In Freshservice Benchmarking 2025, customers achieved 46% faster resolution times and 32% higher ticket deflection with Freddy AI.

356%

ROI

Freshservice customers report 356% ROI in under 6 months by boosting productivity, cutting legacy tools, and improving IT efficiency.

Why customers choose Freshservice

Built for service delivery, without the complexity

How your platform is built shapes how fast you can move. Freshservice was designed from the ground up for service management so teams don't have to navigate developer frameworks or fragmented tools. With low-code and no-code configuration, you can automate, customize, and scale confidently as your needs evolve. It’s a simpler, more adaptable foundation for sustainable growth.

See how TaylorMade streamlined operations and scaled efficiently with Freshservice

Visibility that eliminates blind spots

Cloud native from the start

AI that drives real service outcomes

Freshservice is a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user.

Romel DababnehCorporate IT Operations Manager

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Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.

Arul ArogyanathanCIO

Our response time has gone down dramatically since we've implemented Freshservice. For my team, it means having an user friendly system that is easy to support and customize.

Zebb SeabrookTechnical Solutions Engineer

Frequently asked questions

Learn more about Freshservice’s efficiency, integrations, and user-friendly UI with powerful capabilities.

Can Freshservice support non-IT teams (ESM)?

Yes. Freshservice includes configurable templates and workflows that many organizations use for HR, Facilities, Finance, and other business functions. Business Agent licensing makes it easy to extend service delivery beyond IT in a cost-effective way.

What’s Freshservice’s approach to sales and support?

We believe in people. From evaluation to onboarding and ongoing success, our sales and support teams are available to guide customers at every stage. All plans include 24×5 live chat and 24×7 email support, with enhanced coverage and onboarding assistance available on higher tiers.

How is AI priced?

Freshservice uses session-based AI pricing for predictability. This makes budgeting straightforward and allows teams to scale adoption without worrying about per-question credits or unpredictable usage costs.