Freshdesk Contact Center — The cloud call center in your pocket
Click, pick, slide and ace through pressing conversations on the go with the Freshdesk Contact Center call center app for Android and iOS.
Having to wait to pull out your laptop or rush to your workplace to connect with a customer has often been annoying and a prick to an otherwise productive day. Never miss out on a call anymore with the Freshdesk Contact Center Android and iOS app. This app enables you to attend calls from any place during the business hours, and all this without restricting you to the bounds of your workspace. Building happier conversations has never been more convenient.
It’s a huge turnoff for the customer when an agent forgets to get back with the solution as promised. So, it’s an unwritten rule to never leave your conversations hanging. If a call needs follow up or you need your colleague to help you understand the issue better, convert the call to a ticket so that you can tend to it promptly later. With the call center app, you can convert your calls to tickets even from your cell phone. This way you can build strong, lasting relationship with your customers.
Every call center agent’s day is tightly wound by time. You sometimes have to plan your breaks accordingly, in the fear of missing out on important calls. With the option of setting your availability status — online or offline, you can be sure that no call goes unattended. Even better, with your Freshdesk Contact Center Android and iOS app within the reach of your pocket now, you can set your availability status from anywhere. You don’t have to necessarily remember to toggle it on or off before stepping away from your desk.
This has always been the rule of thumb — more the number of clicks or actions to be performed, less convenient the experience is. And so it is, when it comes to sliding through a series of screens before having to do something as simple as making a call. With the Recent Calls section, you can connect with your most recent callers with just a tap. And this feature comes in handy while having to make a quick call from the Freshdesk Contact Center’s call center app.
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