The FAQ experience ensures shoppers do not have to engage in conversations to know information about specific commonly asked questions. They can also give feedback by upvoting and downvoting FAQ content.
Channels on the widget lets shoppers pick the right topic for their conversation. Businesses can map the right team members for these topics based on their expertise, and add new topics on the fly to handle temporary issues with wide impact
Customer Satisfaction Score
Find out how your shoppers felt about the support that was extended to them. CSAT ratings and feedback let shoppers rate support experience on a scale of five and add comments about what worked or what didn’t.