Freshworks 360について
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顧客の言語で対応しましょう。顧客とエージェント間でやり取りされるメッセージをリアルタイムで翻訳します。
お気に入りのアプリとFreshchatを接続しましょう。 当社の協力な統合を使用するか独自のものを構築し、顧客エンゲージメントの向上を目指します。
訪問者からリピーターへーマーケティング・営業・サポート向けのボットで打合せの設定、見込み客の変換、顧客とのエンゲージ、ユーザーの維持を行います。
打合せの設定ではなく、クローズにつなげましょう! Freshchatから直接ビジネスの打合せを24時間365日行います。 シームレスにあなたのGoogleカレンダーを統合して、ボットにあなたの予定を知らせましょう。
Now you can send attachments from your Files app on the Freshchat app for iOS.
Keep customers informed when you are offline. Manage offline chats separately or convert them into tickets.
We have now made the Dashboard and Report APIs public.
Now you can notify all team members in a group on chat assignment to that group.
Decide who gets to access Dasboard and Reports with Roles and Permissions. Restrict acess based on roles.
Localize Freshchat UI with three new languages - Chinese, Japanese, and Korean.
Switch between your different Freshchat accounts on iOS or Android Agent App without logging out.
You can now search for conversations in Freshchat's iOS agent app.
Generate API tokens right from your Freshchat account to access Freshchat APIs.
Now you can add Japanese as a language and have Message Channels and FAQs in Japanese.
You can now customize the Freshchat Messenger UI in 20 different languages.
Claim your preferred domain name by logging in to your Freshchat account as Admin.
Export Freshchat contacts as a csv file to your email address
Nurture prospects, onboard new users, upsell to customers, and re-engage users with a series of emails.
Now you can extend Freshchat's core workflows with Conversation APIs.
Provide or restrict access to team members for each component in Freshchat at a granular level.
Set yourself active/inactive on IntelliAssign on Freshchat Android app by switching a toggle.
Support customers on the go through iMessage across your Apple devices with Business chat integration.
Our Android App now supports Freshdesk and Freshsales integration, and preferred UI language settings.
Pick a preffered UI language, set a custom notification tone and email/call customers with a single tap on iOS App.
Now, you can rearrange the different widgets in the user properties section of Freshchat Inbox.
Pull context on existing leads and contact inside the iOS app. Convert new visitors on chat into leads on Freshsales.
Localize Freshchat UI— from team inbox to dashboard and everything-else-in-between in 13 languages.
Hit reply on conversations and resolve conversations with nifty icons that replaces ol’ text.
Measure your customer's overall wait time with the new dashboard metric.
Evaluate your team and helpdesk performance better with Average and 90th percentile values.
Freshchat supports 500 custom views by default. Now you can add more for free in increments of 100 by writing to the support team.
Now you can crop Profile Picture, image in Account Settings, Message Channel image and Bot image.
Now you can onfigure away message and custom response expectations on iOS and Android SDK. You can also completely hide it via configuration flag.
You can now save and share files from your Quick Access repository on iOS Agent app.
Freschat now supports the improved Canned Response feature in iOS app.
You can now convert a conversation into a Freshservice ticket from the Agent Widget.
Freshcat now supports Canned Response feature in Android app.
Freshchat widget size is now reduced to 553KB. Previously it was 778.6KB. This improves widget load time
You can now setup your preferred language in Profile settings. Freshchat currently supports English and Portuguese(Brazilian).
You can now convert conversations into Freshdesk tickets on iOS app.
Integrating your Facebook page with Freshchat is now easier than ever. The integration process is now simplified to a mere few steps.
Set up different working hours for your teams for each day of the week by mapping Business Hours to Groups.
You can categorize Canned Responses, share with the team or create a private category of Canned Responses.
The size of each file that can be uploaded to the Quick Access folder has been increased to 35MB per file.
Freshchat widget will now display the number of unread messages instead of just a red dot.
Send updates and responses to customers directly on WhatsApp. Manage all your conversations from Freshchat.
Freshchat widget size has been reduced by 112KB, a 12.5% decrease and currently stands at 778.6KB. This enables the widget to load faster.
Give demos, onboard new users, and resolve issues better with screensharing and audio chat.
Switch between multiple Freshchat accounts and inboxes on your mobile now.
Carry the Freshchat messenger to any chrome webpage and support your customers on the go.
Block or unblock users from a particular IP address
Now you can choose between two different Freshchat widget sizes.
Send and receive GIFs as attachments in conversations.
Make conversations more contextual. Send and receive files across several extensions. Create a repository of files on Freshchat and share them with ease.
Disable Triggered Messages outside your Business Hours.
Auto populate Freshdesk ticket fields when converting a Freshchat conversation into ticket with the enhanced integration.
Bot conversation flow now has customizable negative validation messages.
Cancel In-App Campaigns that you’ve scheduled for later.
Learn what new features have been introduced to keep your data safe and our updated ToS and Privacy Policy.
Seamlessly switch between your Freshworks accounts with just a single click.
Schedule demos and meetings with prospects right within the Freshchat Inbox.
Hide the CSAT survey if it has not been rated within ‘x’ hours or if the conversation is resolved after ‘x’ hours of last message from the user.
Dig deeper into your labels performance by exporting the report into CSVs.
Bring your web messenger another step closer to your brand identity with custom fonts.
Switch between multiple Freshchat accounts and inboxes with one single click.
Keep track of conversations by their label name and volume. Use this data to identify focus areas, allocate resources, and more.
Up your multilingual game by supporting right-to-left language scripts on the web messenger.
Set up configurable minutes to avoid triggering a message when your visitors and customers are in the middle of a conversation.
Convert conversations into tickets on Freshservice. Any response made on the ticket will be sent as a reply on Freshchat.
Team members on the iOS app can now send canned responses and deep link FAQ articles.
Bring all the context from Freshdesk Tickets, WooCommerce, and Hubspot CRM inside your team inbox.
Convert conversations into tickets on Freshdesk and transport Freshdesk FAQs into categories inside Freshchat.
Override default text on the messenger - response time, welcome message, and more with your preferred language.
Verify configuration, browser, and system settings by default to display the messenger text in the right language.
Track visitors having conversations with you based on the source and medium they come from.
Set the right expectations by choosing between the 90th percentile of response time and first response time.
Measure speed of response with average, 90th percentile, and median values and filter performance across multiple groups.
Keep your unfinished response and flow of thought intact. Switch conversations with ease.
Add custom email addresses and route replies made on email notifications to that address.
Install Freshchat on your Shopify store to reduce cart abandonment and support shoppers in real-time.
Support right-to-left language scripts in Android and iOS mobile SDKs.
Your bot can now have its own avatar, ask custom questions, and identify negative intent.
Measure team productivity, conversation trends, CSAT ratings, and download reports for later access.
Get a visual summary in real-time. Measure conversation trends, team member load, and make strides on-the-go.
Always speak the resident language. Categorize conversations into channel names in 33+ languages now.
Restore conversations across devices, platforms, and sessions for a continuous messaging experience.
Use Freshchat on your Wordpress site to engage with visitors and drive them to take an action.
Extend FAQ support in multiple languages, Give your team members the ability to create FAQs in 33+ languages.
Give a unique ID to each widget code you integrate, and separate conversations and users across sites.
Start proactive conversations with prospects from right inside the CRM. Target, qualify, and convert.
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