間もなくご利用頂けるようになります。  カウントダウンを始めましょう。

ライブ翻訳

顧客の言語で対応しましょう。顧客とエージェント間でやり取りされるメッセージをリアルタイムで翻訳します。

間もなくご利用頂けるようになります  
Marketplace/App store

お気に入りのアプリとFreshchatを接続しましょう。 当社の協力な統合を使用するか独自のものを構築し、顧客エンゲージメントの向上を目指します。

間もなくご利用頂けるようになります
ボット2.0

訪問者からリピーターへーマーケティング・営業・サポート向けのボットで打合せの設定、見込み客の変換、顧客とのエンゲージ、ユーザーの維持を行います。

間もなくご利用頂けるようになります
打合せ

打合せの設定ではなく、クローズにつなげましょう！ Freshchatから直接ビジネスの打合せを24時間365日行います。 シームレスにあなたのGoogleカレンダーを統合して、ボットにあなたの予定を知らせましょう。

間もなくご利用頂けるようになります
  • 2019
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • 2018
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • 2017
    • December
    • November
    • October
    • September

July 2019

July 10, 2019 New Feature
iOS app

Now you can send attachments from your Files app on the Freshchat app for iOS. 
July 12, 2019 New Feature
Away Experience

Keep customers informed when you are offline. Manage offline chats separately or convert them into tickets.

Read more
July 26, 2019 New Feature
Dashboard and Report APIs

We have now made the Dashboard and Report APIs public.

June 2019

June 6, 2019 New Feature
Group Notifications

Now you can notify all team members in a group on chat assignment to that group.
June 7, 2019 Feature Update
Roles and Permissions

Decide who gets to access Dasboard and Reports with Roles and Permissions. Restrict acess based on roles.
June 17, 2019 Feature Update
Languages (Team Member Interface)

Localize Freshchat UI with three new languages - Chinese, Japanese, and Korean.
June 20, 2019 New Feature
iOS and Android Agent App

Switch between your different Freshchat accounts on iOS or Android Agent App without logging out.
June 25, 2019 New Feature
iOS Agent App

You can now search for conversations in Freshchat's iOS agent app.
June 25, 2019 New Feature
API Tokens

Generate API tokens right from your Freshchat account to access Freshchat APIs.
June 26, 2019 Feature Update
Languages(Multilingual) 

Now you can add Japanese as a language and have Message Channels and FAQs in Japanese.
June 26, 2019 Feature Update
Languages (Messenger UI)

You can now customize the Freshchat Messenger UI in 20 different languages.

Read more

May 2019

May 8, 2019 New Feature
Preferred Domain

Claim your preferred domain name by logging in to your Freshchat account as Admin.

Read More
May 6, 2019 New Feature
User Export

Export Freshchat contacts as a csv file to your email address

Read more
May 21, 2019 New Feature
Email Campaigns

Nurture prospects, onboard new users, upsell to customers, and re-engage users with a series of emails.

Read More

April 2019

New Feature
Conversation APIs (Forest plan)

Now you can extend Freshchat's core workflows with Conversation APIs.

Read more
New Feature
Roles and Permissions (Beta - Forest Plan)

Provide or restrict access to team members for each component in Freshchat at a granular level.

Read more
April 29, 2019 Feature Update
IntelliAssign - Android

Set yourself active/inactive on IntelliAssign on Freshchat Android app by switching a toggle.

March 2019

March 28, 2019 New Feature
Apple Business Chat Integration

Support customers on the go through iMessage across your Apple devices with Business chat integration.

Read more
March 22, 2019 Feature Update
Android Agent App

Our Android App now supports Freshdesk and Freshsales integration, and preferred UI language settings.

Read more
March 20, 2019 Feature Update
iOS Agent App

Pick a preffered UI language, set a custom notification tone and email/call customers with a single tap on iOS App.

Read more
March 11, 2019 Feature Update
Rearrange User Properties

Now, you can rearrange the different widgets in the user properties section of Freshchat Inbox. 

Read more

February 2019

February 15, 2019 FEATURE UPDATE
Freshsales Integration for iOS

Pull context on existing leads and contact inside the iOS app. Convert new visitors on chat into leads on Freshsales. 

Read more
February 18, 2019 NEW FEATURE
Languages (Team Member Interface)

Localize Freshchat UI— from team inbox to dashboard and everything-else-in-between in 13 languages.

Read more
February 18, 2019 FEATURE UPDATE
UI Updates

Hit reply on conversations and resolve conversations with nifty icons that replaces ol’ text.
 

Read more
February 20, 2019 Feature Update
Wait Time (Dashboard)

Measure your customer's overall wait time with the new dashboard metric.

Read more
February 21, 2019 Feature Update
Average and 90th Percentile (Reports)

Evaluate your team and helpdesk performance better with Average and 90th percentile values.

Read more

January 2019

January 1, 2019 New Feature
Add-on for custom views

Freshchat supports 500 custom views by default. Now you can add more for free in increments of 100 by writing to the support team.
January 1, 2019 Feature Update
Crop picture ability

Now you can crop Profile Picture, image in Account Settings, Message Channel image and Bot image.
January 9, 2019 Feature Update
Mobile SDK updates

Now you can onfigure away message and custom response expectations on iOS and Android SDK. You can also completely hide it via configuration flag.
January 9, 2019 Feature Update
iOS Agent App

You can now save and share files from your Quick Access repository on iOS Agent app.

December 2018

December 6, 2018 Feature Update
Improved Canned Response - iOS

Freschat now supports the improved Canned Response feature in iOS app.
December 12, 2018 Feature Update
Freshservice - Agent Widget

 You can now convert a conversation into a Freshservice ticket from the Agent Widget.
December 10, 2018 New Feature
Improved Canned Response - Android

Freshcat now supports Canned Response feature in Android app.
December 19, 2018 Feature Update
Reduced widget size

Freshchat widget size is now reduced to 553KB. Previously it was 778.6KB. This improves widget load time
December 19, 2018 New Feature
Preferred Language Settings

You can now setup your preferred language in Profile settings. Freshchat currently supports English and Portuguese(Brazilian).
December 29, 2018 New Feature
Freshdesk Integration - iOS 

 You can now convert conversations into Freshdesk tickets on iOS app.    

November 2018

November 11, 2018 Feature Update
Facebook Integration

Integrating your Facebook page with Freshchat is now easier than ever. The  integration process is now simplified to a mere few steps. 

Read More
November 26, 2018 Feature Update
Multiple Business Hours

Set up different working hours for your teams for each day of the week by mapping Business Hours to Groups.

Read More
November 30, 2018 Feature Update
Improved Canned Responses

You can categorize Canned Responses, share with the team or create a private category of Canned Responses. 

Read More

October 2018

October 8, 2018 Feature Update
File Attachments - Quick Access

The size of each file that can be uploaded to the Quick Access folder has been increased to 35MB per file.

Read More
October 11, 2018 Feature Update
Unread message count in numbers

Freshchat widget will now display the number of unread messages instead of just a red dot.
October 22, 2018 New Feature
WhatsApp Integration

Send updates and responses to customers directly on WhatsApp. Manage all your conversations from Freshchat.

Read More
October 24, 2018 Feature Update
Improved widget load time

Freshchat widget size has been reduced by 112KB, a 12.5% decrease and currently stands at 778.6KB. This enables the widget to load faster.

September 2018

September 18, 2018 New Feature
CoBrowsing

Give demos, onboard new users, and resolve issues better with screensharing and audio chat.

Read more

August 2018

August 7, 2018 NEW FEATURE
Multi-account Login for Mobile

Switch between multiple Freshchat accounts and inboxes on your mobile now.
August 15, 2018 New Feature
OmniChat - Chrome extension

Carry the Freshchat messenger to any chrome webpage and support your customers on the go.

Read more

July 2018

July 30, 2018 New Feature
IP Blocking

Block or unblock users from a particular IP address

Read more
July 26, 2018 Feature Update
Enhanced Widget Customisation

Now you can choose between two different Freshchat widget sizes.

Read more
July 10, 2018 Feature Update
GIF support in attachments

Send and receive GIFs as attachments in conversations.

June 2018

June 26, 2018 New Feature
File attachments and Quick Access

Make conversations more contextual. Send and receive files across several extensions. Create a repository of files on Freshchat and share them with ease.

Read more
June 26, 2018 Feature Update
Disable Triggered Messages

Disable Triggered Messages outside your Business Hours.

Read more
June 25, 2018 Feature Update
Freshchat - Freshdesk Enhanced Integration

Auto populate Freshdesk ticket fields when converting a Freshchat conversation into ticket with the enhanced integration.

Read more
June 13, 2018 Feature Update
Bot Customization

Bot conversation flow now has customizable negative validation messages.

Read more
June 7, 2018 Feature Update
Cancel In-App Campaigns

Cancel In-App Campaigns that you’ve scheduled for later.

Read more

May 2018

May 24, 2018 New Feature
GDPR Compliance

Learn what new features have been introduced to keep your data safe and our updated ToS and Privacy Policy.

Read more
May 21, 2018 New Feature
Freshworks Switcher

Seamlessly switch between your Freshworks accounts with just a single click.
May 15, 2018 SmartPlugs Library
Calendly SmartPlug

Schedule demos and meetings with prospects right within the Freshchat Inbox.

Read more
May 9, 2018 Feature Update
CSAT Expiry

Hide the CSAT survey if it has not been rated within ‘x’ hours or if the conversation is resolved after ‘x’ hours of last message from the user.

Read more
May 2, 2018 Feature Update
Label Reports Export

Dig deeper into your labels performance by exporting the report into CSVs.

Read more

April 2018

April 25, 2018 Feature Update
Messenger Fonts

Bring your web messenger another step closer to your brand identity with custom fonts.

Read more
April 23, 2018 New Feature
Multi-account Login

Switch between multiple Freshchat accounts and inboxes with one single click.
April 11, 2018 New Feature
Labels Report

Keep track of conversations by their label name and volume. Use this data to identify focus areas, allocate resources, and more.

Read more

March 2018

March 30, 2018 Feature Update
Messenger Updates

Up your multilingual game by supporting right-to-left language scripts on the web messenger.
March 28, 2018 Feature Update
Campaign Settings

Set up configurable minutes to avoid triggering a message when your visitors and customers are in the middle of a conversation.

Read more
March 20, 2018 New Feature
Freshservice Integration V1

Convert conversations into tickets on Freshservice. Any response made on the ticket will be sent as a reply on Freshchat.

Read more
March 14, 2018 Feature Update
iOS App Updates

Team members on the iOS app can now send canned responses and deep link FAQ articles.

February 2018

February 28, 2018 SmartPlugs Library
SmartPlugs Library

Bring all the context from Freshdesk Tickets, WooCommerce, and Hubspot CRM inside your team inbox.

Read more
February 15, 2018 New feature
Freshdesk Integration

Convert conversations into tickets on Freshdesk and transport Freshdesk FAQs into categories inside Freshchat.

Read more
February 15, 2018 Feature Update
Widget Customization

Override default text on the messenger - response time, welcome message, and more with your preferred language.

Read more
February 15, 2018 Feature Update
Multilingual Support

Verify configuration, browser, and system settings by default to display the messenger text in the right language.

Read more
February 13, 2018 Feature Update
UTM Parameters

Track visitors having conversations with you based on the source and medium they come from.

Read more
February 2, 2018 Feature Update
Response Time Expectation

Set the right expectations by choosing between the 90th percentile of response time and first response time.

Read more
February 2, 2018 Feature Update
Real-time Dashboard

Measure speed of response with average, 90th percentile, and median values and filter performance across multiple groups.

Read more

January 2018

January 29, 2018 Feature Update
Inbox Enhancement

Keep your unfinished response and flow of thought intact. Switch conversations with ease.
January 12, 2018 Feature Update
Reply-to Settings

Add custom email addresses and route replies made on email notifications to that address.
January 5, 2018 New Feature
Shopify Integration

Install Freshchat on your Shopify store to reduce cart abandonment and support shoppers in real-time.

Read more
January 4, 2018 Feature Update
Mobile Updates

Support right-to-left language scripts in Android and iOS mobile SDKs.

Read more
January 2, 2018 Feature Update
Bot Customizations

Your bot can now have its own avatar, ask custom questions, and identify negative intent.

Read more

December 2017

December 14, 2017 New Feature
Reports

Measure team productivity, conversation trends, CSAT ratings, and download reports for later access.

November 2017

November 3, 2017 New Feature
Real-time Dashboard

Get a visual summary in real-time. Measure conversation trends, team member load, and make strides on-the-go.

Read more
November 7, 2017 New Feature
Multilingual Channels

Always speak the resident language. Categorize conversations into channel names in 33+ languages now.

Read more
November 16, 2017 Feature Update
Conversations Restore

Restore conversations across devices, platforms, and sessions for a continuous messaging experience.

October 2017

October 13, 2017 New Feature
Wordpress Integration

Use Freshchat on your Wordpress site to engage with visitors and drive them to take an action.

Read more

September 2017

September 18, 2017 New Feature
Multilingual FAQs

Extend FAQ support in multiple languages, Give your team members the ability to create FAQs in 33+ languages.

Read more
September 18, 2017 Feature Update
Site IDs

Give a unique ID to each widget code you integrate, and separate conversations and users across sites.

Read more
September 22, 2017 Feature Update
Freshsales Integration

Start proactive conversations with prospects from right inside the CRM. Target, qualify, and convert.

Read more