As an agent using Freshdesk Contact Center within Freshdesk to handle support queries, you probably want to ensure that you’re using all aspects of the integration correctly. To do this, you’ll need to be aware of all the features at your disposal and the best ways to use them. This course will help you accomplish that. We will take you through the capabilities of Freshdesk Contact Center and highlight how they can be used in tandem with Freshdesk to solve customer problems with greater ease.
In this course, we will cover :
… plus forums, IVR settings, and call queues for you to help your supervisor plan contact center operations.
Take this course by creating an account with Freshworks Academy!
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